Summary
Overview
Work History
Education
Skills
Timeline
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Mehr U Nisa

BUSINESS DEVELOPMENT & SALES MANAGER
Islamabad

Summary

Profile Summary:


Top-ranked Sales Manager offering 5years of experience developing and maximizing sales offering in-depth understanding of sales cycle processes, closing strategies and negotiations and dedicated to handling various tasks with skill and poise. Committed to building talented and successful sales teams through dynamic communication and positive reinforcement. Goal-oriented manager with distinguished experience in Real Estate & Commerce industries and proven leadership abilities.

Successful record of expanding network connections through persuasive brand imaging. Well-versed in developing and implementing effective sales strategies to maximize profits. Talented trainer and personnel developer with good people and problem-solving abilities. Knowledgeable about complying with company standards while increasing efficiency, customer satisfaction and bottom-line profitability. Exceptionally at cultivating excellent relationships with new prospects and existing customers.

Overview

6
6
years of professional experience
3
3
years of post-secondary education

Work History

Assistant Sales Manager

ISSMART
07.2023 - Current
  • Developed strong client relationships for repeat business and increased referrals.
  • Collaborated with product development teams to offer feedback on customer needs, leading to improved offerings in line with market trends.
  • Established performance benchmarks, setting clear expectations for team members, and regularly reviewing progress against set goals, driving continuous improvement within sales department.
  • Assisted in development of annual sales forecasts, providing accurate projections for budgeting purposes for FY 23-24.
  • Built relationships with 500 plus customers and community to establish long-term business growth.
  • Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
  • Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
  • Achieved sales targets consistently by driving daily sales activities and managing sales pipeline effectively.
  • Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
  • Modeled strong negotiation skills to help team members close tough deals with lucrative clients.
  • Completed paperwork of more than 500 clients, recognizing discrepancies and promptly addressing for resolution.
  • Developed and maintained courteous and effective working relationships.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.

Recovery Officer

Park View City
09.2021 - 03.2023
  • Improved company's recovery rate by efficiently by 27% managing portfolio of overdue loans and credit card accounts.
  • Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
  • Initiated repossession process or service disconnection upon failure of other collection methods.
  • Collaborated with legal teams to initiate legal actions against non-compliant debtors, resulting in successful recoveries.
  • Worked with more than 2000 customer to create debt repayment plan based on current financial condition.
  • Acted as liaison between clients and other departments within company, ensuring seamless communication and facilitating prompt resolution of any disputes.
  • Monitored customer accounts for payment delinquency and initiated collection efforts.
  • Maintained detailed records of all collection activities, ensuring accurate reporting and proper case documentation.
  • Implemented innovative recovery strategies that increased success rate of collections while maintaining positive customer experience.
  • Assessed individuals' needs and planned bespoke recovery programs to achieve personalized goals.
  • Multitasked effectively between numerous cases simultaneously as well as maintained high levels of organization throughout my workday.
  • Exceeded monthly targets consistently throughout tenure due to consistent follow-up activities combined with effective negotiation skills.
  • Responded to customer inquiries and provided detailed account information.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.

Sales Manager

Zameen.com
05.2021 - 08.2021
  • Liaised with more than sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Increased property sales by 17% developing and implementing effective marketing strategies.
  • Negotiated favorable 200+ contracts with clients, resulting in higher profit margins.
  • Established strong relationships with mortgage brokers, attorneys, and other industry professionals for seamless transaction execution.
  • Ensured compliance with all state laws and regulations governing real estate transactions while maintaining high ethical standards in business dealings.
  • Assisted clients in navigating complex financial transactions, ensuring successful closings on properties.
  • Contributed to company's overall growth and success through consistent achievement of sales targets, surpassing expectations for revenue generation.
  • Provided expert advice to clients on current market conditions and property valuations, enabling informed decision-making during negotiations.
  • Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
  • Collaborated with other 2500+ real estate professionals to expand company's network and reach.
  • Organized open houses to showcase properties, generating increased interest from prospective buyers.
  • Applied effective time management techniques to meet tight deadlines.

FLOOR MANAGER

HANIF
10.2020 - 04.2021
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Developed staff scheduling plans that ensured adequate coverage during peak hours without compromising on service quality.
  • Collaborated with 5 marketing teams to plan in-store events that attracted new clientele and increased foot traffic to store by 38%.
  • Streamlined inventory management with accurate tracking and timely replenishment of stock.
  • Assisted 200 plus daily customers in locating desired products quickly and provided knowledgeable advice on selections when needed.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Analyzed sales data to identify trends and adjust product offerings accordingly, maximizing revenue potential.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Maintained aesthetically pleasing store layout through strategic merchandise placement and visual displays, driving customer interest in products.

CSR, Sales

PTCL
02.2018 - 01.2019
  • Presented professional image consistent with company's brand values.
  • Built strong relationships with clients, leading to repeat business and referrals.
  • Utilized CRM tools effectively to track customer interactions and maintain accurate records.
  • Identified potential areas for improvement within sales process through data analysis and feedback from 2000 + clients.
  • Retained high-value accounts through attentive relationship management practices coupled proactive problem-solving initiatives aimed at addressing concerns preemptively before escalation occurred.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Contributed to event marketing, sales and brand promotion.
  • Fostered lasting relationships with 5000 + customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Streamlined sales process for increased efficiency and improved customer experience by 10%.
  • Set and achieved company defined sales goals for FY 19.
  • Learned and adapted quickly to new technology and software applications.

Education

Bachelor of Science - Mass Communication

AIOU
Islamabad
11.2021 - 12.2024

Skills

  • Cross-Channel Marketing

  • Closing Techniques

  • Cross-selling strategies

  • Effective Communication

  • Sales Presentations

  • Analytical Skills

  • Pre-sales support

  • Customer Service

  • Contract Management

  • Networking Events

  • Customer Complaint Resolution

  • Direct Sales

  • Problem-Solving

  • Customer Portfolio Management

Timeline

Assistant Sales Manager

ISSMART
07.2023 - Current

Bachelor of Science - Mass Communication

AIOU
11.2021 - 12.2024

Recovery Officer

Park View City
09.2021 - 03.2023

Sales Manager

Zameen.com
05.2021 - 08.2021

FLOOR MANAGER

HANIF
10.2020 - 04.2021

CSR, Sales

PTCL
02.2018 - 01.2019

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Mehr U NisaBUSINESS DEVELOPMENT & SALES MANAGER