Cricket
Mehroz Shabir
Operational Manager
Lahore,Pakistan
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
3
3
Certifications
3
3
Languages
Work History
Operational Manager
Pharmadiag3d technologies ( Hospital Supplies)
Lahore, Punjab
12.2016 - Current
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Directed product flow and informed management of delays and challenges, as well as suggested resolutions.
- Increased sales by 10 million by establishing goals, overseeing performance and mentoring staff.
- Provided exceptional customer service to customers, increasing customer loyalty 15%.
- Assisted in recruiting, hiring and training of team members.
Business Analyst
SN solution Ltd
Manchester, Uinted Kingdom
09.2013 - 06.2016
- Developed short-term goals and long-term strategic plans to improve risk control and mitigation.
- Assessed impact of current business processes on users and stakeholders and evaluated potential areas for improvement.
- Evaluated trends to understand competitive environments and assess current strategies.
- Produced accurate and timely collections reports, facilitating measurement, decision-making and engagement with customers.
- Developed and controlled execution of reporting and analytics for multiple operations departments.
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations
- Met with stakeholders to establish favorable business relationships and support mutually beneficial interests
Assistant Manager
Zaks ( Restaurant )
Southshields, United Kingdom
06.2010 - 07.2013
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Planned team-building exercises to increase employee performance and job satisfaction.
- Monitored security and handled incidents calmly.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs
- Reviewed sales and gross profit reports to determine options for increasing market growth
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
Education
MBA - Marketing
Anglia Ruskin University
United Kingdom 07.2015 - 07.2016
Extended Postgraduat Diploma - Organizational Leadership And Business Management
EduQual ,UK
United Kingdom 02.2014 - 02.2015
Bachelor of Arts - Business Management
University of Suunderland
United Kindgdom 02.2012 - 02.2013
CMI Level 5 - Strategic Leadership And Management
City of Sunderland College
United Kindgdom 02.2011 - 02.2012
High School Diploma -
Governement College Lahore
Pakistan 02.2006 - 06.2007
Skills
Budgeting and forecasting
Work flow planning
Logistics Management
Report generation
Business administration
Purchasing and procurement
Strategic partnerships
Business planning
Certification
Management and Professional development
Interests
Research
Travelling
Timeline
National peace committee for interfaith harmony
01-2021
Lahore Chamber of commerece
03-2017
Operational Manager
Pharmadiag3d technologies ( Hospital Supplies)
12.2016 - Current
MBA - Marketing
Anglia Ruskin University
07.2015 - 07.2016
Extended Postgraduat Diploma - Organizational Leadership And Business Management
EduQual ,UK
02.2014 - 02.2015
Business Analyst
SN solution Ltd
09.2013 - 06.2016
Bachelor of Arts - Business Management
University of Suunderland
02.2012 - 02.2013
CMI Level 5 - Strategic Leadership And Management
City of Sunderland College
02.2011 - 02.2012
Assistant Manager
Zaks ( Restaurant )
06.2010 - 07.2013
Management and Professional development
09-2009
High School Diploma -
Governement College Lahore
02.2006 - 06.2007