Mehreen Zahid
Sales And Customer Support Executive
Pedro D Souza Road, Karachi
Summary
I am an adaptable and responsible graduate working over the years in different organizations from a young age. Always providing myself with challenges, to be able to push through the professional world. I am self-made, independent and self-motivated towards my set goals. I can work under pressure in situations which has encouraged me to work in an environment with clear logical thoughts and a practical approach to problem solving. Diligent Customer support with experience managing phone, online and consultative communications with customers. Proactively identified the opportunities and built strong relationships with current and prospective customers.
Overview
5
5
years of professional experience
18
18
years of post-secondary education
Work History
Manager, Sales and Customer Support Executive
Codified Digital
Karachi
01.2023 - Current
- Public speaking and excellent listening
- Customer Interaction (inbound and outbound)
- Emotional intelligence and soft skills
- Conducted surveys to determine customer opinion of products and services
- Provided excellent customer service by efficiently resolving issues and responding to inquiries
Customer Support Executive
Ibex.
Karachi
08.2021 - 12.2022
- Listened to customers' questions and concerns to provide answers or responses.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Offered free products or services to pacify irate or unsatisfied customers.
Business Analyst and Quality Assurance Officer
Ibex.
Karachi
08.2019 - 07.2020
- Conducted interviews with key business users to collect information on business processes and user requirements.
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
Marketing Assistant
Proton Digital Marketing Agency and Software House
07.2018 - 01.2019
- Created engaging content for Pinterest, Facebook, and Instagram.
- Worked closely with product development teams to create and maintain marketing materials for sales presentations and client meetings.
Education
BBA - Business Administration And Management
Greenwich University
Pakistan 08.2020 - 11.2022
High School Diploma -
Reads College For A Levels
08.2017 - 05.2019
O Levels - Computer And Information Sciences
Mama Baby Care Cambridge
08.2003 - 05.2017
Skills
Customer dealing Skills
Accomplishments
-Lahore Young Leaders and Entrepreneur Summit 2019
-Best Customer Service Representative Appreciation 2021
-Marketing Director of Social and educational events (2019-2021)
-Volunteer at Mental Health Organization
-Well verse in use of MS, Power Point and MS Excel
-Hands on CRM, Salesforce and Zendesk
-Certified in Adobe Photoshop 2017
-IELTS: overall bands 6.5 (speaking 7.5)
Timeline
Manager, Sales and Customer Support Executive
Codified Digital
01.2023 - Current
Customer Support Executive
Ibex.
08.2021 - 12.2022
BBA - Business Administration And Management
Greenwich University
08.2020 - 11.2022
Business Analyst and Quality Assurance Officer
Ibex.
08.2019 - 07.2020
Marketing Assistant
Proton Digital Marketing Agency and Software House
07.2018 - 01.2019
High School Diploma -
Reads College For A Levels
08.2017 - 05.2019
O Levels - Computer And Information Sciences
Mama Baby Care Cambridge
08.2003 - 05.2017
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