Microsoft Office
MEHMOOD HANIF
Electrical (Computer) Engineer
Multan
Summary
Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
5
5
Certificates
2
2
Languages
Work History
Science Teacher
Pakistan Army
Multan, Punjab
04.2019 - Current
- Assessed submitted class assignments, determined grades and reviewed work with struggling students to boost success chance.
- Kept classroom environments consistent and focused on learning by establishing and enforcing clear objectives.
- Teach science subjects of Physics, Mathematics, and Computer Science and get students to prepare for exams.
- Formulate suitable assessments and deliver helpful feedback to students and parents.
- Take online classes on the zoom platform as well as physical.
IT Support Engineer
Pakistan Telecommunication Company Limited
Multan
09.2018 - 12.2020
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Assisted with updating technical support best practices for use by team.
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular etc
- Performed different tasks related to database management of voice telephony on ZXSS20 SoftSwitch.
- Troubleshoot the faults of MSAG's in software through different Alarms.
- Provided documentation on troubleshooting of technical processes to support desk staff.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Monitored systems in operation and quickly troubleshot errors.
IT Technical Support Intern
Pakistan Telecommunication Company Limited
Multan
08.2017 - 07.2018
- Analyzed current information and helped develop plans to address needs.
- Tested systems to identify root causes to problems and uncover bugs.
- Supported computer laboratory users with hardware, software, and connectivity issues across both Windows and Mac platforms.
- Investigated data issues and offered suggestions for resolution to supervisor.
- Worked with vendors to resolve problems with services, equipment, or inventory.
- Installed application software and upgrades, virus protection, and drivers.
- Monitored and logged daily server tasks and reports.
- Worked on the Feasibility reports of wired/wireless projects and equipment’s.
- Provide the services related to Business DSL, IP connect, audio conferencing etc.
Technical Intern
Pakistan Television Corporation Limited
Islamabad
08.2016 - 09.2016
- Helped department set up equipment for meetings, events and operations.
- Backed up administrative departments in back file scanning and document management imports.
- Supported team in backup and restoration of Microsoft SQL databases.
- Learned the working mechanism of Networks its maintenance and troubleshooting at IT department.
- Worked on network switches, routers and its configuration.
- Helped in Tagging network cables for each department and rooms identification.
Education
Bachelor of Science - Computer Engineering
COMSATS University Islamabad, Abbottabad Campus
Abbottabad 03.2013 - 03.2017
Skills
Educational research
Technical issues analysis
Desktop support
Microsoft Outlook
Technical Support
Complaint resolution
Application support
Occupational safety
Hardware and software installation
Desktop and laptop installations
Help desk support
Software
Cisco Packet Tracer
Proteus Circuit Designing
Oracle Siebel CRM
Wireshark Packet analyzer
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Supervised team of 20 staff members.
Certification
[Google IT Support Professional Certification], [Google] - [Three Months]
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
[Occupational Health and Safety], [NEBOSH] - [Three Months]
09-2022
[Google IT Support Professional Certification], [Google] - [Three Months]
07-2022
[Huawei HCIA-(Routing & Switching)], [Huawei Technologies] - [Three Months]
07-2020
[Huawei HCIA-(Artificial Intelligence)], [Huawei Technologies] - [Three Months]
07-2020
[CCNAv7: Introduction to Networks], [Cisco Networks] - [Three Months]
07-2020
Science Teacher
Pakistan Army
04.2019 - Current
IT Support Engineer
Pakistan Telecommunication Company Limited
09.2018 - 12.2020
IT Technical Support Intern
Pakistan Telecommunication Company Limited
08.2017 - 07.2018
Technical Intern
Pakistan Television Corporation Limited
08.2016 - 09.2016
Bachelor of Science - Computer Engineering
COMSATS University Islamabad, Abbottabad Campus
03.2013 - 03.2017