Opera
Mehmood Ali
Housekeeping Supervisor
District Swabi, KP, Pakistan ,Khyber Pukhtunkhwa
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
13
13
years of professional experience
14
14
years of post-secondary education
5
5
Certifications
Work History
Housekeeping Supervisor
Princess Cruises
California , United States
03.2023 - 04.2024
- Achieved results by working with staff to meet established targets.
- Evaluated employee performance and coached and trained to improve weak areas.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
- Inspected rooms to confirm adherence to department standards.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Aided manager in developing and executing of new cleaning procedures and protocols to improve cleaning process.
- Supervised supplies in inventory and submitted reorder requests.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Maintained compliance with company policies, objectives, and communication goals.
Housekeeping Supervisor
Kempinski Hotel Muscat
Muscat, Oman
09.2018 - 03.2023
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Completed schedules, shift reports and other business documentation.
- Improved process efficiency through effective inventory control in alignment with client standards.
- Surpassed sales goals by improving service delivery.
- Drove improvements to workflow and room turnover with hands-on, proactive management style.
- Created and implemented training programs to enhance employee performance.
- Adhered to safety protocols by enforcing proper equipment usage.
- Reduced financial discrepancies through accurate management of payroll and bookkeeping processes.
- Maintained controls over expenses and inventory for optimal budget tracking.
- Inspected rooms to confirm adherence to department standards.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Developed and implemented staff recognition programs to motivate and reward employees.
Housekeeping Floor Incharge
Shangri-la Dubai
Dubai, United Arab Emirates
09.2016 - 07.2018
- Inspected guest rooms, lobbies and common areas to verify cleanliness and tidiness.
- Replenished room supplies such as drinking glasses, bathroom items, writing supplies and hotel brochures to make guests feel welcome and at home.
- Emptied trash receptacles throughout day to maintain sanitary levels of trash cans on premises.
- Operated steam cleaning equipment and floor care machines to deep clean carpets and sanitize and wax hardwood, tile and linoleum floors.
- Organized and restocked housekeeping carts at end of each shift to prepare for next shift.
- Reported damages, maintenance problems, safety issues and potential hazards to management.
- Washed and folded towels and linens to properly stock guest rooms.
- Categorized laundry received by clients based on fabric type.
Housekeeping Room Attendant/Minibar Attendant
Shangri-la Barr Al Jisssah Resort And Spa
Muscat , Oman
10.2011 - 09.2015
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies and requested guest supplies.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
- Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets and upholstered furniture.
- Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels and soap.
- Cleaned and stocked minibars with necessary beverages and supplies.
- Sanitized all kitchen surfaces, wiped down cabinets and swept and mopped floors
- Restocked room supplies such as facial tissues for personal touch with every job.
- Kept building entryway glass clean and polished for professional presentation.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets, and upholstered furniture.
Education
Matriculation - Science Education
The Khyber School & College
Peshawar 02.1994 - 03.2006
Intermediate - History And Law
Govt Post Graduate College
Peshawar,Pakistan 04.2006 - 07.2008
Skills
Performance improvements
Accomplishments
- Achieved results by completing task with accuracy and efficiency.
Certification
Employee of the Month
Software
Schnieder
Samfex
Fcs
Microsoft Office
Timeline
E- Supervisory
04-2023
US Public Health
04-2023
Housekeeping Supervisor
Princess Cruises
03.2023 - 04.2024
Employee of the Month
04-2021
Essential Housekeeping
08-2020
Covid19 Guest Room sanitation hosted by Diversey
06-2020
Housekeeping Supervisor
Kempinski Hotel Muscat
09.2018 - 03.2023
Housekeeping Floor Incharge
Shangri-la Dubai
09.2016 - 07.2018
Housekeeping Room Attendant/Minibar Attendant
Shangri-la Barr Al Jisssah Resort And Spa
10.2011 - 09.2015
Intermediate - History And Law
Govt Post Graduate College
04.2006 - 07.2008
Matriculation - Science Education
The Khyber School & College
02.1994 - 03.2006
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