Summary
Overview
Work History
Education
Skills
Timeline
Generic
Mehboob Ali

Mehboob Ali

IT Support Engineer
Rawalpindi Pakistan

Summary

Creative Technical Support Representative eager to find novel and productive solutions for customer issues. Adapts to unique complaints and queries with thorough research and expert critical thinking skills. Committed to problem resolution and customer satisfaction. Skilled Technologist with experience configuring computers, servers and peripheral devices to work within established company and security parameters. Adept at managing permissions, filters and file sharing. Devoted troubleshooter with deep understanding of system architecture and diagnostics. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

  • Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Passenger Boarding Bridge position. Ready to help team achieve company goals.
  • To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

6
6
years of professional experience

Work History

IT Support Engineer

IT
Islamabad , pakistan
08.2021 - Current
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Explained security measures in simple terminology to help users understand malware and phishing threats.
  • Responded promptly to incoming sales leads and requests for technical support.
  • Promoted efficiency among departments with prompt resolution of system issues.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Configured hardware and granted system permissions to new employees.
  • Monitored systems in operation and quickly troubleshot errors.
  • Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
  • Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and [Type].
  • Assisted with updating technical support best practices for use by team.
  • Provided documentation on troubleshooting of technical processes to support desk staff.

Passenger Boarding Bridge Islamabad International

Pakistan Civil Aviation C/O CES
Islamabad, Pakistan
03.2018 - Current
  • Identified issues, analyzed information and provided solutions to problems.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Improved operations through consistent hard work and dedication.

Education

Bachelor of Science - Telecommunication And Networking

COMSATS University Islamabad Abbottabad Campus
Abbottabad,Pakistan
03.2012 - 05.2016

Skills

TCP/IP

undefined

Timeline

IT Support Engineer

IT
08.2021 - Current

Passenger Boarding Bridge Islamabad International

Pakistan Civil Aviation C/O CES
03.2018 - Current

Bachelor of Science - Telecommunication And Networking

COMSATS University Islamabad Abbottabad Campus
03.2012 - 05.2016
Mehboob AliIT Support Engineer