Mehboob Ahmed
Mechanical Supervisor
Karachi, Sindh,PB
Summary
Dynamic Service Engineer with a proven track record at ENCOM Pvt Limited, excelling in technical support and field service. Enhanced customer satisfaction through effective troubleshooting and prompt solutions, while reducing equipment downtime. Skilled in installation coordination and fostering team development, combining technical expertise with strong communication abilities.
Overview
14
14
years of professional experience
5
5
Languages
Work History
Service Engineer
ENCOM Pvt Limited
02.2011 - Current
- Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions.
- Engaged in first-level support for customers requiring routine support and troubleshooting.
- Enhanced customer satisfaction by promptly addressing service requests and providing technical solutions.
- Tested and checked performance of hardware and software programs.
- Improved system efficiency with thorough troubleshooting and root cause analysis of technical issues.
- Reduced equipment downtime by performing regular maintenance checks and implementing preventive measures.
- Installed, configured and tested equipment on specialized platforms.
- Provided comprehensive training to junior engineers, fostering professional development within the team.
- Resolved customer complaints in prompt, polite and professional approach.
- Diagnosed and resolved machine operation variations and equipment problems.
- Performed troubleshooting and repair for complex electrical equipment.
Education
Bachelor of Science - Mechanical Engineering
Indus University
Karachi, Sindh, Pakistan 04.2001 -
Associate of Applied Science - Mechanical Engineering
Govt College of Technology
Bahawalpur, Punjab, Pakistan 04.2001 -
Skills
Technical support
Timeline
Service Engineer
ENCOM Pvt Limited
02.2011 - Current
Bachelor of Science - Mechanical Engineering
Indus University
04.2001 -
Associate of Applied Science - Mechanical Engineering
Govt College of Technology
04.2001 -
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