Mehak Abbas

The Client Services Manager is responsible for building and maintaining strong client relationships, ensuring customer satisfaction, and driving retention. This role acts as the primary point of contact for clients, addressing their needs, resolving issues, and collaborating with internal teams to deliver exceptional service.

Provided expert guidance to team members, fostering a culture of continuous development and improvement in service delivery. Streamlined processes for improved efficiency, resulting in increased productivity, and reduced costs. Implemented proactive strategies to identify potential issues and provide timely resolutions, minimizing the negative impact on client relations. Negotiated contracts with new clients, securing profitable business partnerships for the company.

Greeted incoming visitors and customers professionally, and provided friendly, knowledgeable assistance. Responded to inquiries from callers seeking information. Resolved customer problems and complaints. Confirmed appointments, communicated with clients, and updated client records.