Faisal Yaqoob

• Answered high-volume daily telephone and email inquiries, minimizing correspondence backlogs.
• Processed invoices and financial data with a strong eye for detail.
• Accurately executed secretarial tasks, maintaining smooth administrative operations.
• Worked to facilitate positive, productive working environments through reliable administrative support.
• Produced and distributed monthly reports using Google Sheets, enabling improved business analysis.
• Managed the database to maintain updated records and accuracy.
• Greeted and directed incoming prospects and clients to engage, and increase satisfaction.
• Liaised with external vendors and service providers to address on-site maintenance and repair needs.
• Streamlined office procedures, implementing new systems to address bottlenecks and disruptions.
• Organized filing systems, and maintained records and documentation in alignment with company policies and data security protocols.
• Coordinated office workflow, and implemented improvements to drive efficiency and productivity.
• Scheduled meeting spaces and catering for board meetings, client consultations, and contract negotiations.
• Reviewed existing procedures and systems for inefficiencies, and recommended actionable initiatives for improvement.
• Managed schedules for C-level executives, coordinating daily meetings, and travel arrangements.
• Filtered and organized the data scraped for various marketing campaigns, and imported it to the CRM to process the operation for the target prospects.
• Prioritized high-volume, competing tasks to complete simultaneous projects within given timeframes.

• Expertly handled complaints and recorded customer feedback to enhance guest experience.
• Delivered front-of-house duties warmly and professionally.
• Assisted administrative staff with special projects using file management skills.
• Resolved minor customer issues and requests for information, escalating complex problems to the line manager.
• Greeted incoming customers professionally and provided friendly, knowledgeable assistance.
• Reduced waiting times through effective time and resource management.
• Answered and helped resolve client, vendor, and general public inquiries.
• Performed administrative support tasks such as data entry, appointment scheduling, and phone call screening.
• Transmitted digital and printed documents to customers by post or email.
• Kept reception area clean and neat to give visitors a positive impression of the company.
• Provided clerical support to company employees, including copying, faxing, and file management.
• Collected and distributed incoming mail, employing strict confidentiality throughout.
• Managed calendars, strategically scheduling appointments to maximize availability