Meerab Ejaz
Customer Support
Lahore, Punjab
Summary
Focused experienced in overseeing social media marketing for growing organizations. Accomplished in improving lead prospecting, customer acquisition and brand awareness. Offers top skills in planning and project management.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
Assistant Social Media Manager
StakeVille
Islamabad, Balochistan
06.2023 - 09.2024
- Developed comprehensive training materials to ensure consistent support quality across the team.
- Maintained detailed records of 30+ client interactions for easy reference during future engagements or escalations.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-ups.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
- Optimized the use of hashtags to expand post visibility and reach within relevant communities.
- Managed 25+ social media platforms for consistent messaging and optimal reach.
- Implemented creative ideas for user-generated content campaigns, increasing brand advocacy among followers.
- Participated in brainstorming sessions, contributing innovative ideas that positively impacted overall marketing strategy development.
Sales Representative
INova Global
Lahore
01.2022 - 09.2022
- Expanded 15+ customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Collaborated with marketing to create impactful promotional materials for increased brand awareness.
Education
Bachelor of Arts - Mathematics & Economics
Punjab University
Lahore, Punjab, Pakistan 01.2023 - 01.2025
Intermediate - FSc. Pre-Engineering
The Superior Group Of Colleges (SGC)
Lahore, Punjab, Pakistan 08.2019 - 05.2021
Skills
- Customer engagement
- Client relationship management
- Social media marketing
- Adaptability and flexibility
- Content scheduling
- Hashtag research
- Community management
Timeline
Assistant Social Media Manager
StakeVille
06.2023 - 09.2024
Bachelor of Arts - Mathematics & Economics
Punjab University
01.2023 - 01.2025
Sales Representative
INova Global
01.2022 - 09.2022
Intermediate - FSc. Pre-Engineering
The Superior Group Of Colleges (SGC)
08.2019 - 05.2021
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