Mazhar Waqar
Sr. Project Manager
Islamabad
Summary
Accomplished Project Manager offering 17 years of experience in IT, Telecom. Successful when leading high-performing teams to sustain product vision, roadmap and business goals
Exceptional technical expertise, leadership and talent for driving stellar, on-target results, successful at motivating teams to meet demanding timelines
Detail-oriented team player and able to handle multiple projects simultaneously with a high degree of accuracy
Strong requirements gathering, scope development and inventory coordination abilities. Well-versed in building positive relationships with customers and other stakeholders
Delivered strategic directions to manage programs and projects worth of ($ 2 million ~ $ 9 million USD)
Seeking a full-time appropriate position
Overview
18
18
years of professional experience
9
9
years of post-secondary education
4
4
Certifications
2
2
Languages
Work History
Project Manager
Travel Destination Online
Islamabad, PK
04.2021 - 09.2023
- Eilago, online portal for travel booking services, lead end to end project implementation
- Provide agile project management services and steer teams to accomplished project milestones
- Improve per day booking from 250 to 725+
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Identified plans and resources required to meet project goals and objectives.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
Sr. Business Analyst
Carecloud, Inc (MTBC)
Rawalpindi, PK
01.2019 - 10.2021
- Managed stakeholder expectations through transparent communication and timely status updates, ensuring alignment between project deliverables and business objectives
- Facilitated requirement gathering workshops, resulting in clear project objectives and deliverables
- Implemented Agile methodologies within project teams, increasing overall adaptability and responsiveness
- Provide Business Analyst services for CareCloud, cloud based solution for health organizations
- Achieve 100% targets via online coordination with product owners and developers
- Prepared documents on AHA, Jira and PowerPoint presentations for discussion.
Sr. Program Manager
Etisalat
Kabul, AF
01.2010 - 01.2017
- Proved instrumental leading executive sponsors and stakeholder’s sessions to review issues, risks, actions and milestone planning
- Ensured on-time deliverable with completeness, accuracy, within budget (up to $2.50 million USD) and in compliance with PMO standards and policies
- Demonstrated insight to formulate and present project dashboards for management on regular basis
- Facilitated stakeholder communication, leading to improved alignment between business objectives and program goals
- Led process improvement initiatives by conducting thorough analyses of existing workflows, identifying bottlenecks and redundancies that hindered progress toward established targets resulting in 25% improvement in overall project success rate
- Established clear performance metrics for tracking program success, enabling informed decision-making processes throughout each project's duration
- Conducted risk assessments to identify potential issues early in project lifecycle, mitigating potential delays or setbacks
- Spearheaded change management efforts during organizational transitions, minimizing disruption while maintaining focus on key objectives
Manager Billing and RA
Etisalat
Kabul, AF
01.2008 - 01.2010
- Managed end to end implementations of functions, workflows and procedures of Billing and Credit collections to ensure company policies compliance
- Generated, checked, reconciled and dispatched monthly post-paid bills to customers, minimized billing error rate up to 90%
- Maintained Aging, Outstanding, bad debts. Improved collection by overall 7%
- Responsible for monthly KPI reporting, reconciliations, verification, invoice quality, error, bill printing, dispatching and collections.
- Streamlined workflows (SOPs) by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments
Software Engineer
Zhongxing Telecom (ZTE)
Islamabad, PK
01.2006 - 01.2008
- Worked with software development and testing team members to design and develop robust solutions to meet client PTCL (ETISALAT) Billing and Customer Care System project for CDR processing and customer bill generation requirements for functionality, scalability, and performance
- Maintained existing software systems by identifying and correcting software defects targeting 100% minimized CDR processing times and bill generation errors
- Performed additional customization tasks for convergent billing, mediation, service provision, customer care, BI and FMS systems
Education
Ph.D. - Cyber Security
Air University
Islamabad 09.2021 - Current
Master of Science - Information Security
Riphah Int. University
Islamabad 09.2016 - 12.2019
Master of Science - Computer Science
IQRA University
Islamabad 01.2003 - 12.2005
Skills
Business Analysis
Certification
PMP Exam Prep Course, CBCD, Dubai, 5 Days extensive training for PMP exam prep
Timeline
Ph.D. - Cyber Security
Air University
09.2021 - Current
Project Manager
Travel Destination Online
04.2021 - 09.2023
Sr. Business Analyst
Carecloud, Inc (MTBC)
01.2019 - 10.2021
Master of Science - Information Security
Riphah Int. University
09.2016 - 12.2019
Sr. Program Manager
Etisalat
01.2010 - 01.2017
Manager Billing and RA
Etisalat
01.2008 - 01.2010
Software Engineer
Zhongxing Telecom (ZTE)
01.2006 - 01.2008
Master of Science - Computer Science
IQRA University
01.2003 - 12.2005
PMP Exam Prep Course, CBCD, Dubai, 5 Days extensive training for PMP exam prep
Basics of Projects Management Course, CBCD, Dubai, 5 Days training on Projects Management
ETISALAT DATA Clearing House (EDCH), ETISALAT, Abu Dhabi, UAE, 4 days advance level training on GSM Roaming, TAP 3 & Financial Clearance
Advanced Diploma in English Language, NUML, H-9, Islamabad, Pakistan
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