Mazhar UlHaq

· Managed a team of auditors in the execution of financial audits and compliance reviews

· Conducted assessments and identified areas of improvement

· Developed and implemented audit and compliance policies and procedures

· Successfully resolved audit findings and ensured compliance with regulatory requirements.

. Conducting financial audits of branches across the region.

. Partnered with auditors to track errors and add contributions to maintain accuracy.

· Managed a team of operations staff in the day-to-day operations of the company

· Optimized processes and procedures to improve efficiency and effectiveness

• Set, enforced, and optimized internal policies to maintain responsiveness to demands.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Developed systems and procedures to improve operational quality and team efficiency.
• Developed and implemented strategies to maximize customer satisfaction.
• Trained and guided team members to maintain high productivity and performance metrics.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

• Provided excellent customer care to maintain and improve customer relations, strengthen loyalty.
• Optimized business processes to foster operational efficiency.
• Implemented processes that simplified procedures and reduced average processing time.
• Collected customer feedback and made business adjustments to improve retention and satisfaction.

• Recommended approval or disapproval of credit loans.
• Devised collection recovery strategies to resolve customer issues and delinquent cases.
• Reviewed and verified income, credit histories for each borrower.
• Optimized credit approval and collection processes, improving operational efficiencies.
• Organized and finalized loan applications for underwriter review.
• Monitored client abilities to determine appropriate credit approval decisions.
• Collaborated with management to evaluate credit strategies and develop improvements.
• Motivated and encouraged staff to enhance productivity and meet demanding internal and customer targets.
• Evaluated and approved loan applications.