Summary
Overview
Work History
Education
Skills
Software
Languages
Interests
Timeline
Generic
Matee Ur Rehman Abbasi

Matee Ur Rehman Abbasi

Food & Beverages
Islamabad,Pakistan

Summary

Dynamic leader and adept operations manager with a proven track record at Islamabad Serena Hotel, enhancing revenue through optimized table turnover and menu improvements. Skilled in inventory control and passionate about customer satisfaction, I excel in staff management and performance improvement. Successfully coordinated catering services, elevating guest experiences and profitability. Restaurant Manager with expertise in general operations management, special events, staff development and training, recruitment and vendor negotiations. Food service professional adept at FOH and BOH operations. Demonstrated team leader with excellent staff management skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

9
9
years of professional experience

Work History

Assistant Restaurant Manager

Islamabad Serena Hotel
Islamabad
01.2021 - Current
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
  • Coordinated catering services for private events, delivering memorable experiences while maximizing profits.

F & B Coordinater

Islamabad Serena Hotel
Islamabad
03.2017 - 12.2020
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked well in a team setting, providing support and guidance.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked effectively in fast-paced environments.
  • Strengthened communication skills through regular interactions with others.
  • Organized and detail-oriented with a strong work ethic.
  • Learned and adapted quickly to new technology and software applications.
  • Resolved problems, improved operations and provided exceptional service.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.

Supervisor of Operations

Oxygen Lounge
Islamabad
09.2015 - 07.2016
  • Resolved conflicts between employees swiftly and professionally, maintaining a harmonious workplace atmosphere conducive to collaboration.
  • Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
  • Collaborated with other departments to identify areas for improvement and implement beneficial changes across the organization.

Education

Intermediate (I.COM) -

Government Higher Secondary School Ausia Murree
Ausia Murree

Skills

Operations management

Software

Work in HCMS for staff maning and attendance

Work in Opera for making bill

Work in ISCALA for store requirements

Languages

English
Intermediate (B1)
Urdu
Bilingual or Proficient (C2)

Interests

Cricket

Social Media

Timeline

Assistant Restaurant Manager

Islamabad Serena Hotel
01.2021 - Current

F & B Coordinater

Islamabad Serena Hotel
03.2017 - 12.2020

Supervisor of Operations

Oxygen Lounge
09.2015 - 07.2016

Intermediate (I.COM) -

Government Higher Secondary School Ausia Murree
Matee Ur Rehman AbbasiFood & Beverages