MASOOD ISHFAQ
Sales Professional
Summary
Enterprising Professional successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change. Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills.
Overview
11
11
years of professional experience
11
11
years of post-secondary education
7
7
Certifications
Work History
Marketing Intern
Kohinoor Textile Mills
Lahore
08.2012 - 09.2012
- Actively engaged with customers through regular and effective communication, providing timely updates on delivery status and ensuring customer satisfaction.
- Demonstrated proficiency in preparing purchase orders, streamlining procurement processes, and enhancing operational efficiency.
- Managed sample requests, promptly delivering requested samples, actively soliciting customer feedback, and ensuring swift corrective actions to meet client expectations.
- Conducted comprehensive market research with a specific emphasis on the European region, contributing to targeted market segmentation strategies and identifying potential customer opportunities.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning and hosting of marketing events.
- Contributed to mock-ups, email campaigns, and social media content.
Branch Manager
Habib Bank Limited
06.2019 - 08.2023
- Spearheaded the overall customer relationship management to enhance satisfaction levels.
- Strategically monitored sales targets and action plans for the branch, proactively supporting staff to achieve business targets within specified timelines.
- Ensured the highest levels of accuracy and professionalism in customer service delivery.
- Demonstrated strong compliance through an in-depth understanding of the bank's policies, procedures, services, and systems to mitigate risk.
- Prioritized staff development by providing appropriate training and coaching, boosting motivation, and fostering a positive work environment.
- Effectively managed branch expenses, maintaining alignment with the approved budget.
- Talent Acquisition and Talent Management lead to the desired pre-defined goals.
Relationship Manager
Habib Bank Limited
05.2016 - 06.2019
- Strategically achieved and exceeded assigned business targets in alignment with the bank's objectives.
- Mobilized deposits effectively, focusing on both existing and new-to-bank customers, resulting in substantial growth of the branch's business portfolio.
- Demonstrated strong cross-selling abilities by promoting the bank's Retail/Consumer products and services to enhance customer engagement.
- Successfully sold Wealth Management products, catering to the diverse financial needs of clients.
- Upheld a commitment to providing top-tier customer service, consistently delivering high-quality experiences to retain and expand the customer base.
- Established and nurtured a robust network of both existing and potential clients, fostering lasting professional relationships.
- Conducted regular reviews of existing client accounts to proactively manage attrition of deposits while identifying opportunities for cross-selling bank products to optimize the client's financial portfolio.
- Worked with Branch Sales and Branch Operations departments to facilitate communication and deliver personalized solutions to customers.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
Education
Stage – II Passed -
Junior Associate Institute of Bankers Pakistan (JAIBP)
03.2023 - Current
MBA - Marketing
Iqra University
Islamabad 09.2013 - 05.2016
BBA - Marketing
Bahauddin Zakariya University
Multan 09.2009 - 08.2013
Higher Secondary School Certificate - Humanities Stream
Board of Intermediate And Secondary Education
Dera Ghazi Khan 08.2007 - 08.2009
Secondary School Certificate - Science
Board of Intermediate And Secondary Education
Dera Ghazi Khan 08.2004 - 08.2006
Skills
Sales Operations
MS WordMS PowerPointMS ExcelEnglishUrduSaraikiPunjabiBusiness Development
Talent Management
Retail Banking
Consumer Banking
Islamic Banking
Decision Making
Critical Thinking
Leadership
Team Player
Time Management
Certification
Inclusive Leadership
Timeline
Stage – II Passed -
Junior Associate Institute of Bankers Pakistan (JAIBP)
03.2023 - Current
Branch Manager
Habib Bank Limited
06.2019 - 08.2023
Relationship Manager
Habib Bank Limited
05.2016 - 06.2019
MBA - Marketing
Iqra University
09.2013 - 05.2016
Marketing Intern
Kohinoor Textile Mills
08.2012 - 09.2012
BBA - Marketing
Bahauddin Zakariya University
09.2009 - 08.2013
Higher Secondary School Certificate - Humanities Stream
Board of Intermediate And Secondary Education
08.2007 - 08.2009
Secondary School Certificate - Science
Board of Intermediate And Secondary Education
08.2004 - 08.2006