Masood Mukhtar

2019 – To date Government Contractor

• Bidding for govt. contracts of 02 hospitals and managing supplies of lab items, OT equipment, dental products, renovation, and cleaning products.
• Ensuring compliance with government regulations, such as healthcare standards, safety protocols, and contractual obligations.
• Overseeing the execution of projects, which can include building new facilities, renovating existing ones, or providing ongoing services.
• Maintaining high standards of healthcare delivery, including equipment maintenance and facility cleanliness.
• Providing regular progress reports and financial documentation to the government agency.
• Managing budgets and expenses to ensure cost-effective delivery of services.
• Building and maintaining relationships with government officials and agencies to ensure smooth project execution.
• Staying updated on healthcare industry trends and regulations to adapt to changing needs.
• Leading of team of over 20 people in the execution of a tender starting from bidding to supply of products to the end user.
• Grew revenue from 2 million in 2019 to over 10 million in 2024.
• Ensured compliance with applicable laws, regulations, policies, and procedures related to business operations.
• Cultivated relationships with customers, vendors, partners and other external stakeholders.
• Facilitated meetings between stakeholders to discuss issues and resolve conflicts effectively.

• 2001- 2014 Distribution Owner
• Leading a functional sales in distribution setup that specialized in:
• Developing, managing and maintaining sales of 13 different pharmaceutical
• companies (i.e. Novartis Ophthalmic division, Saffron pharma, Akhai
• pharm, Bio pharma, Kobec, Remington pharmaceutical, Pharmedic laboratories, Amarant Pharmaceuticals, Scharper, Paramount, Shaigan pharmaceuticals, Innvotec, Reko pharma, Medipak pharma, Bosch pharmaceuticals) with revenue of over 10 million.
• Conceived and implemented the company’s long term strategies and
• enhanced the sales at 25% per annum.
• Manage inventories of all the companies of the setup.
• Efficiently in charge the warehouse and logistic operations.
• Ensuring the quality standards and smooth delivery of the products to the
• customers.
• Special focus on Identifying market opportunities in term of addition of new
• areas and market segments.
• Covering the local and out station market divided into 30 sectors, 60 towns and
• more than 5 thousand customers including retail, wholesale market, attached
• pharmacies and hospitals etc.
• Providing services and solutions of various market issues regarding
• expiries, launching of new products and their availabilities.
• Mitigating the risks associated with product recall, supply chain
• disruption, and other industry specific challenges.
• Managing and motivating the company principals, and team to achieve the
• organizational objectives regarding finance, sales and other operations.
• Created and maintained relationships with key stakeholders, including customers, suppliers, government agencies, and other industry partners.

As the proprietor of a pharmacy, I was responsible for overseeing all aspects of the business, including operations, regulatory compliance, financial management, and customer service. Here’s a detailed breakdown of my key responsibilities:

1. Business Management & Operations

Ensure smooth day-to-day operations of the pharmacy, including inventory management, staffing, and customer service.

Maintain relationships with pharmaceutical suppliers, wholesalers, and distributors to ensure a steady supply of medicines.

Monitor stock levels, place orders, and prevent overstocking or shortages.

2. Regulatory Compliance & Licensing

Obtain and maintain all necessary licenses and certifications from health and drug regulatory authorities.

Ensure compliance with local, state, and national pharmacy laws, including storage, labeling, and dispensing regulations.

Keep up to date with changes in pharmaceutical regulations and implement necessary changes.

Ensure proper documentation of prescriptions, purchase records, and sales reports.

3. Financial Management

Manage the pharmacy’s budget, pricing strategy, and financial transactions.

Maintain accurate financial records, including sales, expenses, and taxes.

Implement cost control measures to enhance profitability.

4. Customer Service & Patient Care

Ensure high-quality customer service, addressing patient concerns and queries about medications.

Provide guidance on proper medication usage, dosages, and potential side effects.

Build strong customer relationships to increase loyalty and repeat business.

Handle customer complaints and resolve issues efficiently.

5. Staff Management & Training

Hire, train, and supervise pharmacists, pharmacy technicians, and support staff.

Ensure that employees follow standard operating procedures and provide excellent services.

Monitor staff performance and ensure adherence to professional and ethical standards.

6. Inventory & Supply Chain Management

Track stock movement and ensure proper storage conditions for medications.

Prevent expired, counterfeit, or substandard drugs from entering the supply chain

7. Discount policy for customer retention.

Establish partnerships with local clinics, doctors, and healthcare providers for referrals.

8. Risk Management & Safety

Ensure that all pharmaceutical products are stored and handled according to safety guidelines.

Implement security measures to prevent theft, fraud, or misuse of medications.

Ensure proper disposal of expired or damaged drugs as per regulatory guidelines.

9. Record-Keeping & Documentation

Maintain accurate records of prescriptions, patient history, sales, and supplier transactions.

Keep track of controlled substances and ensure compliance with legal requirements.

10. Innovation & Expansion

Explore opportunities to expand the pharmacy’s offerings, such as online sales or home delivery services.