Masood Aslam

Work History

Phi Consulting

Islamabad

03.2022 - Current

To provide technical help via email, chat, and voice, Responding to inbound inquiries via AtoB's support hotline, live chat facility, or support email address.
Developed and tested new product offerings prior to release to assist development team in bug identification.
Suggested software and hardware modifications to reduce lag time and improve overall speed.
Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
Analyzed issues to identify troubleshooting methods needed for quick remediation.
Patiently walked individuals through basic troubleshooting tasks.
Explained technical information in clear terms to promote better understanding for non-technical users.
Collaborated with supervisors to escalate and address customer inquiries or technical issues.
Resolved 100+ technical support inquiries every week.
Developed and tested new product offerings prior to release to assist development team in bug identification

Impact Technologies

Rawalpindi

05.2021 - 02.2022

Aligned organizational objectives with company mission to increase business growth and integrate work strategies.
Established foundational processes for business operations.
Introduced new methods, practices and systems to reduce turnaround time.
Developed marketing materials and campaigns to boost brand awareness and customer engagement.
Networked with other businesses and customers to increase sales opportunities and contacts.
Recruited, interviewed and hired new staff members and developed training materials for employees.
Developed innovative sales and marketing strategies to facilitate business expansion.
Formed senior leadership team through rigorous interviews and extensive candidate research.
Conducted target market research to discover customer needs and analyze competitor trends
Developed sales presentations and promotion initiatives to key accounts to drive product sales and increase brand awareness

Touchstone Communications

Islamabad

10.2018 - 04.2021

Increased sales and assisted team members in meeting their objectives and overcoming any consumer obstacles
Improving sales staff successes and competency by planning solution delivery, resolving technical questions for less experienced team members, training methods, and mentoring
Provided activity and performance reports to management, such as daily call reports, weekly work plans, and monthly and yearly territory evaluations.
Monitored competition by acquiring current market data on price, items, new products, delivery dates, and retailing strategies, among other things.
Analyzed market trends in consumer industries to implement appropriate marketing and sales methods.
Utilized multiple marketing strategies to improve profitability.
Created prospect rapport by approaching leads and cultivating strong business relationships through sales.
Recognized and resolved compound problems that effected upper-level management and business initiatives.
Employed effective problem-solving techniques, increasing client satisfaction ratings.

Eventus Faction Pvt Ltd

Islamabad

01.2017 - 03.2018

Responded to customer inquiries via phone, email and web-based platforms
Supported prospects and clients with sales information and quotations. Helped homeowners with qualifying for different solar schemes.
Made arrangements for solar experts to visit potential clients at their homes.
Ensured that all solar suitability requirements are satisfied.
Used CRM for sales (Salesforce.com)
Customer follow-up on estimates and information.
Ability to manage and comprehend project timeline.
Took ownership of customers issues to follow problems through to resolution
Resolved concerns with products or services to help with retention and drive sales
Scheduled technician repair appointments at customer request
Requested escalation for unresolved issues
Assisted in training new employees and participated in cross-training with other departments