Asad Naeem
Customer Success Manager
Lahore
Summary
Diligent Customer Success Manager with background in driving customer satisfaction and retention. Expertise in managing customer relationships, leading initiatives to improve client engagement. Proficient in problem-solving and communicating effectively to ensure customer success.
Overview
5
5
years of professional experience
Work History
Customer Success Manager
RepairDesk
06.2024 - Current
- Collaborated closely with the Product and Development teams to design and enhance features that improved customer experience while aligning with company objectives.
- Managed a portfolio of 350+ customers across Australia and New Zealand, ensuring high satisfaction and retention.
- Contributed to the company’s expansion beyond the cell phone repair industry, successfully onboarding merchants from 30+ new business verticals.
- Consistently ranked as a top-performing team member for five consecutive months
- Developed custom automations using Zapier, n8n, and Google Apps Script, optimizing workflows for both customers and internal teams.
- Successfully onboarded 150+ customers while maintaining a churn rate of under 10%.
- Identified upsell opportunities through frequent account reviews, contributing to increased revenue generation.
- Collaborated with sales team to ensure seamless handoffs, resulting in smoother customer transitions.
Assistant Coordinator, Gas Stations/Grocery stores
Ascend Core Solutions
10.2023 - 02.2024
- Financial analysis and decision making for the gas stations and grocery stores
- Coordination between management and helping them perform day to day tasks
Customer Support Executive, Customer Care
Percy Canada
08.2022 - 11.2023
- POS management and front line customer interaction
- CRM, inventory management, and linkage between the Backoffice
- Key Achievement : Employee of the month (Apr, May, Aug, 2023)
Marketing Head, Marketing and Operations
Supplax
04.2021 - 07.2022
- Lead Generation through craigslist, turning potential into customers
- Linkage between clients and the labor
- Integration of VoIP System
Education
Bachelor of Business Administration (Honors) - Marketing, Media
Lahore School of Economics
05.2024
FSc - Pre-Medical
District Public School
05.2019
Skills
Customer relationship building
Customer service
Customer retention
Customer account management
Training and mentoring
CRM software (Zoho)
Report analysis
N8N
Zapier
Websites
HONORS & AWARDS
Best Screenplay Award for Short film “Sairab” for PRT course
Photographer Award for LSDS 2022-2023
50% Merit based scholarship in Lahore School of Economics
Overall High Achiever Award for Lahore Garrison Education System
EXTRACURRICULAR ACTIVITIES
Director Graphic design at Lahore School News and Broadcast Society, 2023-2024
Chief Finance Officer for whole section in SME project 2023
Joint Secretary at Lahore School Dramatics Society, 2022-2023
Photographer at Lahore School Dramatics Society, 2021-2022
ADDITIONAL EXPERIENCE
- Lahore School of Economics (Teaching Assistant)
- Financial Accounting II
August, 2023-December, 2023
Applied Microsoft Excel skills to facilitate the instructor in course-related tasks
Timeline
Customer Success Manager
RepairDesk
06.2024 - Current
Assistant Coordinator, Gas Stations/Grocery stores
Ascend Core Solutions
10.2023 - 02.2024
Customer Support Executive, Customer Care
Percy Canada
08.2022 - 11.2023
Marketing Head, Marketing and Operations
Supplax
04.2021 - 07.2022
FSc - Pre-Medical
District Public School
Bachelor of Business Administration (Honors) - Marketing, Media
Lahore School of Economics