Summary
Overview
Work History
Education
Skills
Websites
HONORS & AWARDS
EXTRACURRICULAR ACTIVITIES
ADDITIONAL EXPERIENCE
Timeline
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Asad Naeem

Asad Naeem

Customer Success Manager
Lahore

Summary

Diligent Customer Success Manager with background in driving customer satisfaction and retention. Expertise in managing customer relationships, leading initiatives to improve client engagement. Proficient in problem-solving and communicating effectively to ensure customer success.

Overview

5
5
years of professional experience

Work History

Customer Success Manager

RepairDesk
06.2024 - Current
  • Collaborated closely with the Product and Development teams to design and enhance features that improved customer experience while aligning with company objectives.
  • Managed a portfolio of 350+ customers across Australia and New Zealand, ensuring high satisfaction and retention.
  • Contributed to the company’s expansion beyond the cell phone repair industry, successfully onboarding merchants from 30+ new business verticals.
  • Consistently ranked as a top-performing team member for five consecutive months
  • Developed custom automations using Zapier, n8n, and Google Apps Script, optimizing workflows for both customers and internal teams.
  • Successfully onboarded 150+ customers while maintaining a churn rate of under 10%.
  • Identified upsell opportunities through frequent account reviews, contributing to increased revenue generation.
  • Collaborated with sales team to ensure seamless handoffs, resulting in smoother customer transitions.

Assistant Coordinator, Gas Stations/Grocery stores

Ascend Core Solutions
10.2023 - 02.2024
  • Financial analysis and decision making for the gas stations and grocery stores
  • Coordination between management and helping them perform day to day tasks

Customer Support Executive, Customer Care

Percy Canada
08.2022 - 11.2023
  • POS management and front line customer interaction
  • CRM, inventory management, and linkage between the Backoffice
  • Key Achievement : Employee of the month (Apr, May, Aug, 2023)

Marketing Head, Marketing and Operations

Supplax
04.2021 - 07.2022
  • Lead Generation through craigslist, turning potential into customers
  • Linkage between clients and the labor
  • Integration of VoIP System

Education

Bachelor of Business Administration (Honors) - Marketing, Media

Lahore School of Economics
05.2024

FSc - Pre-Medical

District Public School
05.2019

Skills

    Customer relationship building

    Customer service

    Customer retention

    Customer account management

    Training and mentoring

    CRM software (Zoho)

    Report analysis

    N8N

    Zapier

Websites

HONORS & AWARDS

Best Screenplay Award for Short film “Sairab” for PRT course

Photographer Award for LSDS 2022-2023

50% Merit based scholarship in Lahore School of Economics

Overall High Achiever Award for Lahore Garrison Education System

EXTRACURRICULAR ACTIVITIES

Director Graphic design at Lahore School News and Broadcast Society, 2023-2024

Chief Finance Officer for whole section in SME project 2023 

Joint Secretary at Lahore School Dramatics Society, 2022-2023 

Photographer at Lahore School Dramatics Society, 2021-2022

ADDITIONAL EXPERIENCE

  • Lahore School of Economics (Teaching Assistant)
  • Financial Accounting II

August, 2023-December, 2023

Applied Microsoft Excel skills to facilitate the instructor in course-related tasks

Timeline

Customer Success Manager

RepairDesk
06.2024 - Current

Assistant Coordinator, Gas Stations/Grocery stores

Ascend Core Solutions
10.2023 - 02.2024

Customer Support Executive, Customer Care

Percy Canada
08.2022 - 11.2023

Marketing Head, Marketing and Operations

Supplax
04.2021 - 07.2022

FSc - Pre-Medical

District Public School

Bachelor of Business Administration (Honors) - Marketing, Media

Lahore School of Economics

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Asad NaeemCustomer Success Manager