Maryam Ghayas
Chief Operating Officer
Lahore
Summary
Results-driven Chief Operating Officer drives performance improvements and leads strategic initiatives. Skilled manager of cross-departmental activities with adaptive communication of organizational objectives. Develops and executes innovative strategies for stimulating growth and service quality.
Overview
4
4
years of professional experience
7
7
years of post-secondary education
2
2
Languages
Work History
Chief Operating Officer
ACE Institute
Lahore
03.2023 - Current
- Represented organization at external meetings with American ambassadors and events to promote and build relationships with key stakeholders.
- Collaborated with Hungarian Ambassador to bring foreign education to Pakistan.
- Developed quarterly business plans to evaluate cost projections.
- Made large-scale financial decisions and supervised company spending to reduce material losses and maximize profits.
- Formulated complete admissions processes and academic testing procedures.
- Established public and organizational policies to promote company culture and vision.
- Oversaw day-to-day operations to keep organization running smoothly while meeting business goals.
- Managed crisis response to minimize potential negative impacts on company.
Course Instructor
TNS by KIPS CSS
Lahore
08.2022 - Current
- Demonstrated continued commitment to skill development through hands-on practice and professional development.
- Drew upon Amazon Virtual Assistant teaching experience and advanced skills to function as resource to faculty and students.
- Worked with average of 50 participants per class.
- Used variety of learning modalities and support materials to facilitate learning process and accentuate presentations.
- Graded tests and assignments and uploaded to institute database.
- Encouraged class discussions by building discussions into lessons, actively soliciting input, asking open-ended questions and using techniques to track student participation.
- Maintained regular office hours to provide struggling students with additional course help.
Virtual Assistant Amazon FBA
Extreme Commerce
Lahore
01.2020 - Current
- Developed strategic online and offline partnerships to support fulfillment and direct sales programs.
- Monitored and evaluated sales performance to make informed decisions and improve results.
- Managed product returns and exchanges to maintain customer satisfactions and minimize losses.
- Negotiated terms with suppliers to secure discounts and promotional opportunities.
- Processed and tracked orders and shipments to verify accurate and on-time delivery of products.
- Optimized product listings for search engines to increase visibility and drive traffic to listings.
- Utilized analytic tools to optimize product listings and improve customer experience.
- Conducted market research and analyzed competitors to identify opportunities and maintain competitive edge.
- Established relationships with suppliers to increase online product offerings.
Social Media Manager
College Crafters
Lahore
05.2021 - 07.2023
- Designed and implemented social media strategies to align with business goals.
- Analyzed and reported social media and online marketing campaign results.
- Developed marketing content such as blogs, promotional materials, and advertisements for social media.
- Increased customer engagement through social media.
- Conducted research to determine current benchmark trends and audience preferences.
Virtual Assistant
Amazon FBM
Lahore
07.2021 - 09.2022
- Conducted retail arbitrage to build inventory for resale via online platforms.
- Developed strategic online and offline partnerships to support fulfillment and direct sales programs.
- Resolve customer disputes courteously to enhance customer satisfaction.
- Developed and executed online strategies for leads, sales and pricing to generate revenue.
- Monitored and evaluated sales performance to make informed decisions and improve results.
- Established relationships with suppliers to increase online product offerings.
Education
BBA - Business Administration
Universal College Lahore
Lahore, Pakistan 09.2019 - 05.2022
A-Levels - Engineering (Pre-Engineering)
Beaconhouse A Levels Johar Town
Lahore, Pakistan 09.2016 - 06.2018
O-Levels - Science Education
Beaconhouse Canal Side Campus
Lahore, Pakistan 09.2013 - 06.2016
Skills
Project Managementundefined
Timeline
Chief Operating Officer
ACE Institute
03.2023 - Current
Course Instructor
TNS by KIPS CSS
08.2022 - Current
Virtual Assistant
Amazon FBM
07.2021 - 09.2022
Social Media Manager
College Crafters
05.2021 - 07.2023
Virtual Assistant Amazon FBA
Extreme Commerce
01.2020 - Current
BBA - Business Administration
Universal College Lahore
09.2019 - 05.2022
A-Levels - Engineering (Pre-Engineering)
Beaconhouse A Levels Johar Town
09.2016 - 06.2018
O-Levels - Science Education
Beaconhouse Canal Side Campus
09.2013 - 06.2016
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