Marvi Sahito
Hyderabad, Sindh
Summary
Results-driven professional with strong communication, problem-solving, and teamwork skills. Proven ability to deliver effective services, build relationships, and achieve goals. Adept at working in dynamic environments, managing tasks, and prioritizing responsibilities to ensure successful outcomes.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
United Bank Limited
Hyderabad
11.2024 - Current
- Deliver personalized banking services, ensuring customer satisfaction and efficient issue resolution. Key responsibilities include:
- Facilitating new account openings and assisting with account-related queries
- Resolving dormant account issues, reactivating accounts, and guiding customers through the process
- Processing customer requests for checkbooks and ATM cards, ensuring timely delivery
- Maintaining accurate records of ATM card and checkbook issuance, tracking inventory and distribution on a daily basis
- Providing exceptional customer support, addressing queries, and offering solutions to meet customer needs
- Responding to customer inquiries via phone, addressing questions regarding account balances, transactions, and other account-related concerns
- Committed to providing top-notch service, ensuring every customer interaction is positive and productive.
Service Ambassador
United Bank Limited
Hyderabad
03.2023 - 11.2024
- Managed the banking floor, ensuring seamless customer experience by directing clients to relevant staff members. Key responsibilities included:
- Efficiently handling customer inquiries and providing timely support
- Assisting customers with various banking services, including account opening, deposit transactions, and form completion
- Providing excellent customer service, addressing queries and concerns
- Maintaining a smooth flow of customer traffic
- Demonstrated strong communication and interpersonal skills, working in a fast-paced environment to deliver high-quality service and support to customers.
HR Manager
Marhaba Supermarket
Hyderabad
01.2023 - 03.2023
- Monitored attendance records and leave requests for accuracy and completeness
- Coordinated training programs for new employees and existing staff members.
- Responded promptly to employee inquiries about policies or procedures
- Conducted recruitment process for new hires, including job postings, interviews and background checks.
- Advised managers on how best to motivate employees and increase their satisfaction levels.
- Created and maintained personnel records, such as hiring documents, benefits information and payroll data
- Managing recruitment, talent acquisition, and employee retention
- Fostering a positive work environment and handling employee relations
- Analyzing HR metrics to drive improvementManaged performance reviews, disciplinary actions and salary negotiations
- Utilized expertise to build a high-performing team and contribute to the organization's success.
Brand Ambassador
Tapal tea (Resource Linked)
Hyderabad
12.2021 - 07.2022
- Distributed flyers, brochures, and other materials at promotional events.
- Provided customer service support during promotional events or when needed.
- Communicated regularly with team members regarding progress updates on projects.
- Gathered customer feedback for product development purposes.
- Promoted positive company image through superior customer service experiences.
- Increased sales and brand awareness through face-to-face marketing.
- Gathered customer feedback to inform future marketing strategies and product developments.
- Monitored competitor activities and shared insights with the marketing team.
- Conversed with customers to share information about products and services.
- Introduced sales, promotions and other brand initiatives to gain customer loyalty.
- Maintained a professional appearance and demeanor that reflects the brand's image.
- Participated in team meetings to discuss strategies and share feedback from the field.
Education
BBA - Finance
University of Sindh
Jamshoro12-2021
Some College (No Degree) - I. Com
Govt. Girl's College B.I.S.E
Hyderabad 05-2017
Skills
- Customer service
- Issue resolution
- Communication skills
- Time management
- Team collaboration
- Problem solving
- Quality assurance controls
- High-energy attitude
- Dispute resolution
- Customer education
- Adaptability and flexibility
- Positive and professional
- Multi-task management
- Verbal and written communication
Languages
Sindhi
First Language
English
Upper Intermediate (B2)
B2
Urdu
Proficient (C2)
C2
Accomplishments
- Completed Intermediate in Commerce (I. Com) with distinction and awarded a gold medal.
- Received "Certificates of Appreciation" from TAPAL TEA for two consecutive months (April & May 2022) for successfully achieving sales targets, highlighting sales expertise and results-driven approach.
- Recognized as "Best Brand Ambassador" and awarded "Employee of the Month" from Marhaba Supermarket Hyderabad in February 2022, demonstrating exceptional brand representation, showcasing dedication to excellence and brand promotion, and outstanding performance.
Affiliations
- Gardening
- Animal care
- Watching TV
- Playing games
- Hand embroidery
References
References available upon request.
Timeline
Customer Service Representative
United Bank Limited
11.2024 - Current
Service Ambassador
United Bank Limited
03.2023 - 11.2024
HR Manager
Marhaba Supermarket
01.2023 - 03.2023
Brand Ambassador
Tapal tea (Resource Linked)
12.2021 - 07.2022
BBA - Finance
University of Sindh
Some College (No Degree) - I. Com
Govt. Girl's College B.I.S.E