Marriam Idrees
Customer Lead Specialist/Accounts Manager
Rawalpindi
Summary
Strategic Accounts Executive adapt at driving revenue by building long-term account relationships. Persuasive communicator with excellent negotiation skills. Well-versed at understanding client pain points and developing solutions.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Accounts Executive
MICABI LTD (UK BASED)
03.2020 - Current
- Assisted in month-end closing activities, including the preparation of detailed reports for management review.
- Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Improved invoice accuracy by collaborating closely with other departments on pricing structures, discounts, and contract terms.
- Tracked financial progress by creating quarterly and yearly balance sheets.
- Reduced outstanding balances by diligently monitoring aged accounts and following up with customers.
- Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.
- Developed customized solutions for clients experiencing difficulty fulfilling their financial commitments, ensuring continued business relations.
- Prepared bills receivable, invoices, and bank deposits.
- Handled day-to-day accounting processes to drive financial accuracy.
- Inspected account books and recorded transactions.
Sales Lead/Assistant Accounts Manager
AIRCON HERO SDN BHD (MALAYSIA BASED)
03.2020 - 08.2021
- I developed strong client relationships through accurate price quotes and customer-centric terms.
- I worked with departments to understand offerings and offered top-notch salesmanship.
- I improved lead-generation efforts through innovative marketing and exceeded personal quotas. I strengthened key client relationships for repeat business.
- I monitored customer satisfaction and resolved issues quickly. I attended regular sales meetings and training.
- I maintained a professional image consistent with the company's values and gained customer trust with persuasive and composed communication.
Controller/Dispatch Supervisor
MICABI LTD (UK BASED)
10.2017 - 10.2020
- Provide independent and high-quality responses to our customers via email ticketing system and chat.
- Provide reliable resolution of critical and high-impact problems for customers.
- Take ownership of customer issues and follow problems through to resolution.
- Work closely with our team leads and shift managers to ensure customer satisfaction.
- Contribute ideas and practical solutions to ensure customer’s satisfaction.
- Implemented cost-saving measures, identifying inefficiencies and reallocating resources to achieve optimal results.
- I've mitigated risk with internal controls, work well independently and in teams, am passionate about learning and am adaptable.
- I assist with daily operations efficiently and productively and work seamlessly with team members.
Customer Support Professional
XLNC CARS (UK BASED)
09.2016 - 09.2017
- Troubleshot software issues.
- Achieved high customer satisfaction ratings.
- Provided product and service information to potential customers.
- Delivered technical assistance over phone and in person.
- Participated in ongoing professional development programs.
Lead Customer Success/Support
MOBILINK- JAZZ
09.2013 - 06.2016
- Built empathetic client relationships, exceeded service standards, and resolved issues promptly.
- Updated account information, followed up on resolved issues, and kept updated on product changes.
Education
Bachelor of Commerce -
01.2014 - 09.2016
Skills
Time Management
Customer Service
Service Coordination
Attention to Detail
Customer rapport
Multitasking Abilities
Problem-solving abilities
About Me - Experience
Offering 7/8 years of experience in the Telecommunication industry. Worked with International clients. Outstanding communication skills. Ability to learn fast and adapt & to stay calm in emergencies. Motivated Team Member desiring to contribute to business success. Experienced in providing high-quality work. Focused on customer satisfaction and team productivity. Growth driven.
Timeline
Accounts Executive - MICABI LTD (UK BASED)
03.2020 - Current
Sales Lead/Assistant Accounts Manager - AIRCON HERO SDN BHD (MALAYSIA BASED)
03.2020 - 08.2021
Controller/Dispatch Supervisor - MICABI LTD (UK BASED)
10.2017 - 10.2020
Customer Support Professional - XLNC CARS (UK BASED)
09.2016 - 09.2017
Punjab Group Of Colleges - Bachelor of Commerce,
01.2014 - 09.2016
Lead Customer Success/Support - MOBILINK- JAZZ
09.2013 - 06.2016