Marriam Idrees

Work History

MICABI LTD (UK BASED)

03.2020 - Current

Assisted in month-end closing activities, including the preparation of detailed reports for management review.
Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
Supported management by processing invoices and documents with consistent on-time delivery.
Improved invoice accuracy by collaborating closely with other departments on pricing structures, discounts, and contract terms.
Tracked financial progress by creating quarterly and yearly balance sheets.
Reduced outstanding balances by diligently monitoring aged accounts and following up with customers.
Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.
Developed customized solutions for clients experiencing difficulty fulfilling their financial commitments, ensuring continued business relations.
Prepared bills receivable, invoices, and bank deposits.
Handled day-to-day accounting processes to drive financial accuracy.
Inspected account books and recorded transactions.

AIRCON HERO SDN BHD (MALAYSIA BASED)

03.2020 - 08.2021

I developed strong client relationships through accurate price quotes and customer-centric terms.
I worked with departments to understand offerings and offered top-notch salesmanship.
I improved lead-generation efforts through innovative marketing and exceeded personal quotas. I strengthened key client relationships for repeat business.
I monitored customer satisfaction and resolved issues quickly. I attended regular sales meetings and training.
I maintained a professional image consistent with the company's values and gained customer trust with persuasive and composed communication.

MICABI LTD (UK BASED)

10.2017 - 10.2020

Provide independent and high-quality responses to our customers via email ticketing system and chat.
Provide reliable resolution of critical and high-impact problems for customers.
Take ownership of customer issues and follow problems through to resolution.
Work closely with our team leads and shift managers to ensure customer satisfaction.
Contribute ideas and practical solutions to ensure customer’s satisfaction.
Implemented cost-saving measures, identifying inefficiencies and reallocating resources to achieve optimal results.
I've mitigated risk with internal controls, work well independently and in teams, am passionate about learning and am adaptable.
I assist with daily operations efficiently and productively and work seamlessly with team members.

XLNC CARS (UK BASED)

09.2016 - 09.2017

MOBILINK- JAZZ

09.2013 - 06.2016

Built empathetic client relationships, exceeded service standards, and resolved issues promptly.
Updated account information, followed up on resolved issues, and kept updated on product changes.