Mariam Tariq
Karachi
Summary
Dedicated and results-driven professional with expertise in customer service, human resources, and education. Proven track record of delivering exceptional customer experiences, leading teams, and driving business growth.
Overview
14
14
years of professional experience
Work History
Manager
Lifespan Euro Med Spa
09.2024 - Current
- - Manage customer inquiries, resolve issues, and provide timely solutions
- - Supervise and train customer service team members to ensure exceptional service delivery - Develop and implement process improvements to enhance customer satisfaction and reduce complaints
- - Collaborate with cross-functional teams to resolve customer concerns and improve overall customer experience
- Remote
Customer Support Representative
Marble Mania
10.2024 - Current
- - Handle customer complaints and concerns via email, phone, and in-person interactions
- - Analyze customer feedback and implement changes to improve customer satisfaction
- - Provide leadership and guidance to junior staff members
- Remote
Virtual Assistant
Boogles Ltd
01.2024 - Current
- - Designed and developed visually engaging PowerPoint presentations for training and development initiatives
- - Maintained organized electronic and physical filing systems to ensure efficient document retrieval and compliance
- - Coordinated complex travel arrangements, including flight and accommodation bookings for executives and clients
- - Composed and distributed press releases, and curated personalized corporate gifts to enhance client relations
- Remote
Head of Human Resources
Active Management
01.2023 - 01.2024
- - Efficiently managed a diverse property portfolio and implemented online property management systems
- - Ensured high tenant satisfaction through responsive communication and regular property inspections
- - Conducted market research for competitive pricing and ensured compliance with landlord-tenant laws and regulations
- - Provided leadership and guidance to junior staff members
- Remote
Senior Section Head
APS West
04.2022 - 04.2023
- - Led a team of professional staff members, providing guidance, training, and performance evaluations
- - Collaborated with cross-functional teams to develop and implement strategic plans
- - Oversaw day-to-day operations, including workflow management, resource allocation, and problem resolution
Lecturer - Economics & Commerce
Cantt Public School And College for Women
04.2017 - 04.2022
- - Delivered comprehensive lectures on Economics and Principles of Commerce to students - Collaborated with fellow educators to design and implement curriculum development and instructional enhancement programs
- - Utilized diverse teaching methods to engage students effectively in the subject matter
High School Teacher
Army Public School - South
04.2012 - 04.2017
- - Facilitated the development of essential learning skills and instilled effective study habits in students
- - Established clear class objectives and closely monitored daily student performance - Designed and executed a comprehensive mathematics program aligned with the school's educational philosophy
Education
Masters - Economics
Karachi University
Karachi, PakistanBachelors - Commerce
DA Degree College for Women Phase VIII
Karachi, PakistanSkills
- - Excellent communication, leadership, and problem-solving skills
- - Proficient in customer service, human resources, and education
- - Experienced in team management, training, and development
- - Proficient in Microsoft Office, Google Suite, and various CRM software
Languages
- English
- Urdu
Timeline
Customer Support Representative
Marble Mania
10.2024 - Current
Manager
Lifespan Euro Med Spa
09.2024 - Current
Virtual Assistant
Boogles Ltd
01.2024 - Current
Head of Human Resources
Active Management
01.2023 - 01.2024
Senior Section Head
APS West
04.2022 - 04.2023
Lecturer - Economics & Commerce
Cantt Public School And College for Women
04.2017 - 04.2022
High School Teacher
Army Public School - South
04.2012 - 04.2017
Bachelors - Commerce
DA Degree College for Women Phase VIII
Masters - Economics
Karachi University