Mariam Ishaq

The Bank of London Project by Revolut

Role: Business Onboarding Specialist

Responsibilities:

• Managed customer inquiries and issues exclusively for the Business Onboarding Line of Business (LOB) within The Bank of London Project by Revolut.
• Provided exceptional customer service by addressing and resolving all business-related concerns via chat communications.
• Ensured timely and accurate handling of customer queries, focusing on maintaining high customer satisfaction and retention rates.
• Collaborated effectively with team members to streamline processes and improve service delivery, contributing to a positive work environment and operational efficiency.

Achievements:

• Consistently met or exceeded performance metrics, including response times and customer satisfaction ratings.
• Recognized for outstanding support and problem-solving abilities, contributing to the team's success in meeting project goals.

Skills Developed:

• Proficiency in handling business customer interactions via chat platforms.
• Strong understanding of business onboarding procedures and requirements.
• Ability to multitask and prioritize effectively in a fast-paced customer service environment.

Responsibilities:

• Operational Management: Oversaw daily operations of the petrol pump, ensuring smooth functioning of fuel dispensing, maintenance of facilities, and adherence to safety protocols.
• Customer Service: Managed customer interactions, addressing inquiries, resolving complaints, and ensuring high standards of service delivery.
• Staff Supervision: Recruited, trained, and supervised a team of petrol pump attendants and support staff, fostering a productive and efficient work environment.
• Inventory Control: Monitored and managed fuel inventory levels, ensuring adequate stock levels and minimizing losses due to theft or discrepancies.
• Financial Management: Handled cash transactions, reconciled daily sales, and prepared financial reports for management review.
• Compliance and Safety: Ensured compliance with regulatory requirements and safety standards, conducting regular inspections and audits to maintain operational integrity.
• Maintenance and Repairs: Coordinated maintenance and repair activities for equipment and facilities, ensuring operational readiness and minimizing downtime.
• Marketing and Promotion: Implemented marketing initiatives to attract and retain customers, including promotional campaigns and loyalty programs.

Achievements:

• Implemented cost-saving measures that reduced operational expenses by [percentage].
• Improved customer satisfaction ratings through enhanced service standards and efficient complaint resolution strategies.
• Successfully managed a team of [number] employees, achieving high morale and low turnover rates.

Skills Developed:

• Strong leadership and team management skills in a dynamic operational environment.
• Proficiency in financial management, including cash handling and accounting procedures.
• Effective communication and interpersonal skills for customer interactions and team coordination.
• Knowledge of regulatory requirements and safety protocols in the petroleum industry.

Responsibilities:

• Client Consultation: Work closely with clients to understand their event requirements, preferences, and budget constraints.
  
• Event Planning and Coordination: Plan and coordinate all aspects of events from start to finish, including venue selection, catering, décor, entertainment, and logistics.
• Budget Management: Develop and manage event budgets, ensuring cost-effective planning and adherence to financial constraints
  
• Vendor Management: Source and manage relationships with vendors and suppliers, negotiating contracts and ensuring services meet quality standards.
  
• Timeline and Schedule Management: Create detailed event timelines and schedules, overseeing all logistical aspects to ensure events run smoothly and on time.
• On-Site Event Coordination: Supervise event setup, execution, and breakdown, addressing any issues that arise promptly and efficiently.
  
• Problem Solving: Anticipate potential problems and troubleshoot issues during events, maintaining a proactive approach to minimize disruption.
  
• Post-Event Evaluation: Conduct post-event evaluations and client debriefings to gather feedback, identify areas for improvement, and ensure client satisfaction.
  

Achievements:

• Successfully managed and executed [number] events ranging from intimate gatherings to large-scale celebrations, consistently exceeding client expectations.
• Increased client retention and referral rates through exceptional service delivery and personalized event experiences.
• Implemented streamlined processes and procedures that improved efficiency and reduced costs, contributing to overall company profitability.

Skills Developed:

• Strong organizational and multitasking abilities in a fast-paced, deadline-driven environment.
• Effective communication and interpersonal skills for client relations and team collaboration.
• Creativity and attention to detail in event design and execution.
• Problem-solving and decision-making skills under pressure.

Role:

• Assisted laboratory technologists and pathologists in conducting diagnostic tests and experiments to support patient care and research initiatives.
• Responsible for specimen collection, handling, and preparation under supervision, ensuring adherence to quality control and safety protocols.
• Conducted routine laboratory procedures such as sample processing, staining, and microscopic examination to aid in disease diagnosis.
• Maintained laboratory equipment, performed calibration checks, and ensured proper disposal of hazardous materials in accordance with hospital guidelines.
• Compiled and analyzed test results, prepared reports, and contributed to ongoing research projects under the guidance of senior staff.

Achievements:

• Successfully supported the pathology team in delivering accurate and timely test results, contributing to efficient patient care and diagnosis.
• Gained hands-on experience in laboratory techniques and procedures, including proficiency in handling specialized equipment and software.

Skills Developed:

• Proficiency in laboratory techniques and procedures related to pathology and diagnostic testing.
• Attention to detail and adherence to stringent quality control and safety standards.
• Collaboration and communication skills within a multidisciplinary healthcare team environment.
• Ability to analyze data and contribute to research efforts aimed at advancing medical knowledge and patient care.