Summary
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic
Maria Shahjehan

Maria Shahjehan

HR Executive
Lahore,Punjab

Summary

Highly motivated HR Executive with a proven track record in managing diverse HR projects to drive organizational effectiveness and employee engagement. Experienced in leading recruitment drives, implementing training programs, and enhancing employee relations. Successfully spearheaded initiatives such as HR Technology Projects, Performance Management Projects, and Employee Engagement Projects resulting in improved employee satisfaction and retention. Dedicated to leveraging strategic HR solutions to support the organization's goals and foster a positive work culture.

Work History

HR Executive

H- Tech Supports
Lahore, Punjab
11.2022 - Current
  • Responsibilities Evaluate the company’s culture and climate to determine if changes need to be made to improve employee satisfaction
  • Providing leadership training to managers and other employees on topics such as conflict management, team building, and coaching skills
  • Helping managers develop plans to improve employee engagement through one-on-one meetings with employees, focus groups, workshops, or other methods
  • Providing training to employees on topics such as conflict resolution skills, time management techniques, and stress reduction techniques
  • Conducting exit interviews with departing employees to gather information about why they are leaving the company and how to improve retention rates
  • Determining the best ways to engage employees, such as through contests or recognition programs
  • Administers compensation and benefit plans
  • Handles talent acquisition and recruitment processes
  • Conducted thorough technical assessments to evaluate candidates' proficiency in relevant technical fields
  • Conducting employee onboarding and helping plan training & development
  • Support employees in various HR-related topics such as leaves and compensation and resolve any issues that may arise
  • Promote HR programs to create an efficient and conflict-free workplace
  • Assist in the development and implementation of human resource policies
  • Undertake tasks around performance management
  • Gather and analyze data with useful HR metrics, like time to hire and employee turnover rates
  • Organize quarterly and annual employee performance reviews
  • Maintain employee files and records in electronic and paper form Enhance job satisfaction by resolving issues promptly, applying for new perks and benefits, and organizing team-building activities Ensure compliance with labor regulations.

HR Support Assistant

Halo Informatics UK
02.2022 - 10.2022
  • Assisting with day-to-day operations of the HR functions and duties
  • Providing administrative support to Human Resource executives
  • Compiling and updating employee records
  • Deal with employee requests regarding human resource issues, rules, and regulations
  • Assist in payroll preparation by providing relevant data
  • Properly handle complaints and grievance procedures
  • Answers telephones, and respond to relevant queries
  • Bulk changes to supervision Resetting of staff time sheets at management request
  • Add/amend annual leave entitlement for contract changes
  • Add/assign other types of leave entitlement e.g., compassionate leave, unpaid leave, and jury Services
  • Password resets for the employee’s profile on the system
  • Updating on the completion of onboarding plans, probation periods, and DBS
  • Develop and update job descriptions and job specifications
  • Source and recruit candidates by using databases, social media, etc
  • Collaborating with department managers to compile a consistent list of requirements
  • Conducting interviews and sorting through applicants to fill open positions
  • Completion of staff reference requests by the procedure set out about employment confirmation and financial requests
  • Monthly processing of staff leavers and archiving of files.

Admin and HR Assistant

OLX online Classifieds
06.2021 - 02.2022
  • Prepare regular reports on expenses and office budgets
  • Maintain and update company databases
  • Organize a filing system for important and confidential company documents
  • Answer queries by employees and clients
  • Update office policies as needed
  • Arrange travel and accommodations
  • Schedule in-house and external events
  • Handle requests, feedback, and queries quickly and professionally
  • Direct all hiring and training procedures for new employees Assess training needs and coordinate learning and development initiatives for all employees
  • Regularly meet with employees for progress reviews and assessments, discussing any problems or grievances they may have
  • Promote a positive and open work environment where employees feel comfortable speaking up about the issue.

Business Development Executive

Kinetic Pakistan
06.2015 - 03.2016
  • Developed and maintained strong relationships with key stakeholders, Created and managed a database of potential clients
  • Developed and implemented customer loyalty programs that increased customer retention
  • Identified and pursued new business opportunities that resulted in an increase in revenue for the company
  • Planning and setting up meetings
  • Contacting potential clients via email or phone
  • Providing management with feedback
  • Training personnel and helping team members develop their skills
  • Planning and arranging business tours
  • Negotiate with clients for efficient service delivery
  • Respond to client inquiries and find solutions to client issues.

Admin Assistant

Nestle Pakistan Ltd
04.2013 - 05.2015
  • Marinating good relations with internal and external customers
  • Contribute to team efforts by accomplishing related results as needed
  • Manage and perform multi-tasking responsibilities
  • Provide outstanding customer service
  • Organize and set priorities for a smooth workflow.

CSR

PTCL, Pakistan Telecommunication Company Ltd
06.2012 - 01.2013
  • Greeted customers in a friendly and professional manner
  • Meet the Quality standards set by Call center management
  • First call resolution and attaining the customer and justifying our answer
  • Coordinating with Management about better opportunities, and dealing with the customers
  • Created reports and documents as requested by the office manager Handled customer complaints calmly and professionally, resolving customer issues promptly.

Education

B.A Hons - Mass Comm

Forman Christian College
2012

Humanities -

Govt College - Model Town
Lahore
2007

Humanities -

The Educators
Lahore
2005

Skills

  • MS Office (MS Excel, MS Word, MS PowerPoint)
  • Strong oral and written communication and conveying skills
  • Analytical Skills
  • Photography skills
  • Able to work on tasks individually or as part of a team
  • Excellent organizational skills that allow me to multitask effectively
  • Able to focus on accuracy and attention to detail whilst under pressure and against
  • Deadlines

Accomplishments

  • Led the implementation of new HRIS (Human Resources Information System) software
  • Managed system upgrades or migrations
  • Implemented self-service portals for employees to access HR information
  • Led initiatives to automate HR processes and streamline workflows
  • Performance Management Projects: Implemented performance appraisal systems or processes
  • Led training sessions for managers on conducting performance reviews and providing feedback
  • Developed performance improvement plans for underperforming employees
  • Implemented strategies to link performance management with employee development and career progression
  • Employee Engagement Projects: Organized employee engagement surveys and analyzed results to identify areas for improvement
  • Developed and implemented initiatives to boost employee morale and satisfaction
  • Led employee recognition programs or events to celebrate achievements and milestones
  • Facilitated team-building activities or workshops to foster a positive work culture.

Certification

Certified Human Resource Management Professional (CHRMP) Team Building & Motivation by Qaiser Abbas. (CEO Possibilities) Projects

Timeline

HR Executive

H- Tech Supports
11.2022 - Current

HR Support Assistant

Halo Informatics UK
02.2022 - 10.2022

Admin and HR Assistant

OLX online Classifieds
06.2021 - 02.2022

Business Development Executive

Kinetic Pakistan
06.2015 - 03.2016

Admin Assistant

Nestle Pakistan Ltd
04.2013 - 05.2015

CSR

PTCL, Pakistan Telecommunication Company Ltd
06.2012 - 01.2013

B.A Hons - Mass Comm

Forman Christian College

Humanities -

Govt College - Model Town

Humanities -

The Educators
Maria ShahjehanHR Executive