Maria Nasir
Lahore, Punjab
Summary
Dynamic professional with a proven track record in enhancing customer satisfaction and streamlining operations across diverse roles. I now want to build a career in the education sector of Pakistan.I have a strong grasp of economics and mathematical concepts and effective teaching methodologies. Given an opportunity I will not let my students down.
Overview
14
14
years of professional experience
Work History
International Personal Shopper
Self Employed
03.2023 - Current
- Source products for my customers from the UK and Middle East.
- Resolving complex customs-related issues quickly, minimizing impact on customer timelines and satisfaction levels.
- Analyze client feedback to identify areas for improvement and implement changes accordingly.
Business Support Executive
Checkout.com
08.2017 - 05.2019
- Enhanced team collaboration by facilitating weekly meetings and providing clear communication channels between the London and Mauritius offices.
- Helped merchants complete the merchant onboarding forms and other necessary paperwork.
- Held meetings to communicate new policies and procedures to appropriate personnel.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
Customer Service Representative
Revolut
10.2016 - 08.2017
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Supported KYC processes for prospective and existing customers according to UK financial regulations
Teacher's Assistant
Lahore School of Economics
01.2011 - 05.2014
- As a student, I was given this role for multiple economics and maths courses.
- Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
- Graded assignments and reported individual progress to teacher.
- Managed classroom behavior, creating conducive environment for learning.
Education
Master of Science - International Business Management
Kings College Loncon
London01-2015
Bachelor of Science - Major Economics, Minor Mathematics And Statistics
Lahore School of Economics
Lahore01-2014
Student Exchange Program - Economics And Mathematics
Bahcesehir University
Istanbul01-2011
A Levels - Economics, Mathematics, Business Study
Beaconhouse Defence
01-2010
Skills
Friendly, positive attitude
Teamwork and collaboration
Computer skills
Customer service
Mathematics and Statistical software
Student engagement
Classroom management
Timeline
International Personal Shopper
Self Employed
03.2023 - Current
Business Support Executive
Checkout.com
08.2017 - 05.2019
Customer Service Representative
Revolut
10.2016 - 08.2017
Teacher's Assistant
Lahore School of Economics
01.2011 - 05.2014
Master of Science - International Business Management
Kings College Loncon
Bachelor of Science - Major Economics, Minor Mathematics And Statistics
Lahore School of Economics
Student Exchange Program - Economics And Mathematics
Bahcesehir University
A Levels - Economics, Mathematics, Business Study
Beaconhouse Defence
Similar Profiles
Elizabeth U'PrichardElizabeth U'Prichard
Fulltime Home Educator at Self EmployedFulltime Home Educator at Self Employed
Robert AndersonRobert Anderson
Independent Contractor at Self employedIndependent Contractor at Self employed
Katelyn Dawn MarnochKatelyn Dawn Marnoch
Certified Professional Coach at Self EmployedCertified Professional Coach at Self Employed