Maria Muneer
Sindh,Karachi
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
2
2
Languages
Work History
Clinical Administrative Specialist
Epaging Pvt Ltd
06.2024 - Current
- Managed approximately 50 inbound calls.
- Schedule, optimize, and manage patient appointments using practice management software and automated reminder systems.
- Verify insurance eligibility, process authorizations, and educate patients on co-pays, deductibles, and out-of-pocket expenses.
- Maintain and securely transfer accurate patient records in compliance with EHR standards and privacy regulations.
- Ensure operational efficiency by streamlining patient flow, adhering to regulatory requirements, and conducting regular audits for data integrity.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
Teacher's Assistant
Eureka
02.2024 - 05.2024
- Organized and structured classroom lectures and coursework to ensure a clear and engaging learning experience for students.
- Planned and developed course materials and activities, aligning them with learning objectives and student needs.
- Conducted interactive conversational classes to enhance students’ speaking and listening skills in a dynamic and participatory environment.
- Collaborated with colleagues to share resources, ideas, and best practices for effective teaching.
Intern
Dr. Ayesha's Health Vision Hospital
11.2023 - 01.2024
- Observing therapy sessions (potentially with a focus on specific techniques or client types).
- Assisting with intake procedures, including gathering client information and preparing files.
- Under the guidance of a supervisor, engaging in brief client interactions, such as providing support or resources.
Customer Service Analyst
24/7 Home Rescue
11.2019 - 03.2021
- Company Overview: Customer service analyst
- Optimised routes for engineers
- Booked appointments for clients
- Optimized diaries for the engineers
- Handled client emails
- Hired third-party engineers
- Handled 50+ customer interactions per day, giving detailed, personalized, friendly & polite service to ensure customer retention
- Customer service analyst
Intern
Institute of Professional Psychology, Bahria University Karachi Campus
05.2019 - 11.2019
- Conducted psychological assessments under supervision, including administering and scoring standardized tests.
- Assisted in research projects, including data collection, literature reviews, and data analysis using statistical software.
- Observed and documented client behavior during therapy sessions, maintaining confidentiality and ethical standards.
- Participated in case conferences and team meetings, contributing insights and observations to client care discussions.
- Engaged in client intake processes, including conducting initial interviews and gathering background information.
- Assisted in creating and delivering psychoeducational workshops or group therapy sessions.
Sales Representative
TRG Pakistan Ltd
05.2018 - 03.2019
- Provide product and service information to customers
- Upselling
- Follow up customer calls where necessary
- Making outgoing calls
Teacher's Assistant
Hexis College
08.2017 - 05.2018
- Helping in preparation of lesson plans
- Taking notes and setting reminders
- Checking assignments and writing corrections and critique
Education
BS - Psychology
Institute of Professional Psychology Bahria University
01.2020 - 2024.03
HSC - Commerce
PECHS Girls College
01.2018 - 2018.03
SSC - General
DMS Girls School
Skills
- Advanced English Proficiency
- Concise communication
- Effective communication
- Time management
- Problem solving
- Research
- Internet browsing
- Proficiency in Photoshop
- Proficiency in MS Office
- Advanced English Proficiency
Awards
Scholarship, Received scholarship after completing SSC with an A-1 grade, 01/01/18
Hobbies
Art has always been my escape, a place where I can lose myself in colors, shapes, and textures. Whether I'm painting or sketching, it's a way to express what words can't. It's not just a hobby—it's a way to explore emotions, play with light and shadow, and turn simple ideas into something meaningful. Through art, I find peace, freedom, and a chance to create without limits.
Timeline
Clinical Administrative Specialist
Epaging Pvt Ltd
06.2024 - Current
Teacher's Assistant
Eureka
02.2024 - 05.2024
Intern
Dr. Ayesha's Health Vision Hospital
11.2023 - 01.2024
BS - Psychology
Institute of Professional Psychology Bahria University
01.2020 - 2024.03
Customer Service Analyst
24/7 Home Rescue
11.2019 - 03.2021
Intern
Institute of Professional Psychology, Bahria University Karachi Campus
05.2019 - 11.2019
Sales Representative
TRG Pakistan Ltd
05.2018 - 03.2019
HSC - Commerce
PECHS Girls College
01.2018 - 2018.03
Teacher's Assistant
Hexis College
08.2017 - 05.2018
SSC - General
DMS Girls School
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