Maqbool Azam
Operation Manager
Islamabad
Summary
Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
6
6
Languages
Work History
Operations Manager
Hardees Pakistan
Islamabad
08.2021 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and implemented strategies to maximize customer satisfaction.
- Increased profit by streamlining operations.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Analyzed and reported on key performance metrics to senior management.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Trained new employees on proper protocols and customer service standards.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reported issues to higher management with great detail.
Education
BBA - Marketing
University of Agriculture Peshawar
Peshawar 10.2018 - 07.2022
Skills
Supply Chain Management
Risk management
P&L Management
Natural leader
Operations management
Staff Management
Expense reports
Timeline
Operations Manager
Hardees Pakistan
08.2021 - Current
BBA - Marketing
University of Agriculture Peshawar
10.2018 - 07.2022