MAMOUR HASSAN
AWS Engineer
Karachi,SINDH
Summary
Enthusiastic AWS Cloud Engineer eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of EC2 and VPC and training in AWS. Motivated to learn, grow and excel in Cloud Platform.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
AWS Cloud Support Engineer
Sherdil Cloud
01.2021 - Current
- Achieved process improvement by implementing changes, standards, and controls.
- Built and deployed whole infrastructure with 100% success rate.
- Improved customer experience by delivering project in a timely manner.
- Ensured 90% customer retention rate through proactive communication with customers, and the solution architecture team.
IT Technical Support Representative
Shahnawaz (Pvt) Limited
03.2020 - 12.2020
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Loaded software, granted permissions and configured hardware for new employees as part of the on-boarding process.
- Used ticketing systems to manage and process support actions and requests.
MTO Consultant
SAP, Tally Marks Consulting
01.2018 - 05.2019
- Motivated Team members to achieve the given tasks.
- Create and modify smart forms and adobe forms.
- Created ALV reports.
- Created applications to build a proper and secure environment for the organizations.
- Initiated success of client's organization by improving performance, hiring practices and management systems.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Boosted success of client's organization by improving performance, motivation, job satisfaction, hiring practices, training programs and management systems.
- Updated stakeholders on key milestones for projects.
Consultant
SAP, Tapal Tea
05.2017 - 08.2018
- Architect SAP solutions by prioritizing simplicity, appropriate scale, resiliency and maintainability.
- Traveled to client locations to implement SAP solutions and offered post-installation support services.
- Create and modify smart forms and adobe forms PC component diagnostics Complaint resolution Mac systems Traveled to client locations to implement SAP solutions and offered post-installation support services.
- Created ALV reports.
- Created SD (Sales and Distribution) application for making deliveries.
WordPress Web Developer
IntrepridTech
01.2015 - 02.2017
- Created and updated re-usable code libraries to streamline WordPress development cycle.
- Leveraged strong understanding of WordPress core to manipulate admin and theme components.
- Responded to and corrected issues preventing business or customer use of site or features.
- Converted design assets into component-based HTML, CSS and JavaScript.
Education
Bachelor of Science - Computer Sciences
Dadabhoy Institute of Higher Education
06.2017 - 08.2021
Intermediate - Pre - Engineering
Jauhar Degree College
Matriculation - undefined
Crescent Bahria Cadet School
Skills
AWS (EC2, ELB, RDS, S3, Cloudwatch)
Cloud services
TCP/IP protocol
Switches and routers
Firewalls, VPNs and security products
Network security
Firewalls
Storage virtualization
Scripting skills
Timeline
AWS Cloud Support Engineer
Sherdil Cloud
01.2021 - Current
IT Technical Support Representative
Shahnawaz (Pvt) Limited
03.2020 - 12.2020
MTO Consultant
SAP, Tally Marks Consulting
01.2018 - 05.2019
Bachelor of Science - Computer Sciences
Dadabhoy Institute of Higher Education
06.2017 - 08.2021
Consultant
SAP, Tapal Tea
05.2017 - 08.2018
WordPress Web Developer
IntrepridTech
01.2015 - 02.2017
Intermediate - Pre - Engineering
Jauhar Degree College
Matriculation - undefined
Crescent Bahria Cadet School