Mamoona Batool

responsible for directing and supervising sales operations to ensure profit maximization and realization of sales targets. ... It is also their duty to provide motivation and guidance to the sales team to enable them to improve on their sales performance, and to reach the set goals.

Identify potential business leads in corporate sector, schedule meeting and closure the leads successfully.

Main Clients:Descon, Airlink Communications, Kohinoor Mills, Dawn Bread,Shan Foods, TNB Remaco,CM House, World Health Organization, ATS Synthetic, Zong, Bulleyshah Garments

Business: 5.5 million

• Pushed Periodic Maintenance revenue to new levels with more than Rs. 4M in yearly sales.
• Increased monthly gross sales from Rs. 0.1M to Rs. 1M and exceeded goals for sales, revenue and profit margins.
• Reorganized and optimized leads management by implementing ERP, CRM solution.
• Reduced expenses by effectively negotiating contractor prices, terms and service agreements.
• Accomplished sales goals and boosted revenue by 40% through product knowledge and customer relationship management.
• Increased sales volume by expanding product line to new retailers, including warehouse clubs and natural food chains.
• Created effective strategies to target new markets after researching and analyzing competitor behavior.
• Monitored Service markets to map marketing initiatives and maximized customer outreach by enhancing overall brand strategy.
• Developed strategic relationships with key suppliers and clients to foster profitable business initiatives.
• Identified opportunities for growth within [Location] territory and collaborated with sales teams to reach sales goal.
• Monitored metrics and marketing investments to assess performance and implement continuous improvements.

• Generate revenue through Inquiries maturity of Rs. 5 M/year
• Increased customer satisfaction and repeat business through relentless pursuit of resolutions to problems arising from Sales or services, protecting company reputation and loyal client base.
• Improved quality processes for increased efficiency and effectiveness.
• Worked with GM Aftersales, IMC to resolve Serious problems, improve operations and provide exceptional customer service.
• Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards.
• Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth.
• Monitored social media and online sources for industry trends.
• Conducted training and change management processes to improve operations.
• Developed team communications and information for Obeya meetings.
• Determined and recommended methods to address improvement opportunities.
• Developed and executed plans to monitor standard process adherence.
• Developed standard operating procedures and document workflows for current and future process steps.
• Investigated and resolved customer complaints to foster satisfaction.
• Developed and deployed CR Hoshin (Objectives) as per management direction.
• Responsible to manage all CR activities at Dealership.
  Responsible to implement Dealer Operational guidelines in true letter and spirit.
• Ensure to resolve all customer’s issue and inquiries in order to raise customer satisfaction and retention.
• To take initiative and responsibility of dealership related tasks as and when deemed appropriate by the management. Recommend creative alternatives and furnish strong reporting on task allocated.
• Study competition to find new ways to retain customers
• Schedule regular meetings with customers to ensure they are satisfied.
• Performance monitoring on Maintenance Reminder System (MRS) and take necessary countermeasures in case of low turnout.
• Conduct Dream Car Art Contest and Customer Delight workshops.
• Conduct Dealership Facility Audit and develop & implement improvement plan.

• Improved overall financial reporting by streamlining control processes and reporting structures.
• Developed and administered annual budgets following analysis and research.
• Identified improvement changes regarding key processes for internal controls and accounting procedures.
• Developed budgets and strategic plans for day-to-day operations.
• Developed forecasting tools to analyze revenue variance, business pipeline and industry trends.
• Evaluated competitor data and statistics to develop business investment strategy and drive growth.
• Performed spending analysis and partnerships to refine policies and develop recommendations for improvement.
• Executed core financial processes, including vendor setup and payment, operational expenses, administration of bank accounts and account reconciliations.
• Complied with established internal controls and policies.
• Created documents to display financial reports and data using Peachtree.

• Achieving goals and hitting sales targets by successfully managing the sales team. Designing and implementing the strategic sales plan that expands company's customer base and ensure its strong presence. Managing recruiting, objective setting, coaching and performance monitoring of sales representative.
• Coordinate with Indus Motors Company and resolving customer concerns in efficient manner, and meeting revenue targets.
• Target setting and achievement
• Floor management
• Market exploration and capturing
• Distribution of jobs to team members for achieving targets
• Dealership decorum maintenance
• Toyota way in sales and marketing
• NENKIE (sales planning) and forecasting
• Coordination with Indus Motor Company
• Sales Activity Control Board implementation
• Cooperate visit report analysis
• Training and coaching plan of sales staff
• Monthly target vs. achievement review meeting with CEO

• Organized daily workflow and ensured appropriate staffing to provide optimal service.
• Supervised daily operations and sales functions to ensure maximization of revenue, customer satisfaction and employee productivity,
• Managed customer relations on ongoing basis to maximize customer retention.
• Made customers aware of current and new programs and services.
• Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to ensure resolution.
• Partnered with business leaders to deliver services that support company objectives and consistent with corporate values.
• Maintained client files with sales contracts, records of client interactions, client notes, and other information.
• Researched complex problems and resolved issues using analytical and problem solving skills.
• Created activities and engagements to enhance customer experience, knowledge and patronage.
• Maintained statistical database of customers using MRS & I-Connect software for types of customer complaints, resolutions offered by organization, and satisfaction rating by customer.
• Scheduled and attended meetings with clients and prospective clients as requested.
• Liaised between customers and organization with particular focus on working with sales department.