MALIK ZAMEER AHMED KHAN

• Key Achievements and Responsibilities:
  Strategic Leadership: Directed strategic planning initiatives to drive business expansion and increase market share.
  Stakeholder Relations: Strengthened stakeholder partnerships, fostering collaborations to enhance service offerings and customer satisfaction.
  Operational Management: Oversaw day-to-day operations, including team management, logistics, and process optimization, ensuring seamless service delivery and adherence to brand standards.
  Business Development: Implemented marketing strategies and localized campaigns to attract new customers and retain existing clientele.
  Customer Experience: Maintained high customer satisfaction levels by ensuring quality service, addressing concerns promptly, and introducing value-added services.
  Financial Oversight: Managed budgets, tracked revenue, and implemented cost control measures to maintain profitability.
  Market Growth: Established new partnerships and expanded services to meet the growing demands of the urban market in Lahore.

• Built and strengthened key stakeholder relationships through transparent communication.
• Secured new partnerships to expand market presence and drive business performance.
• Developed strong relationships with clients by fostering clear communication and understanding their needs.
• Devised successful marketing campaigns for brand recognition enhancement.
• Initiated partnerships with local businesses for mutual benefits.

• Transformed operational processes to boost productivity by 25% and elevate customer satisfaction.
• Led a high-impact team to deliver sustained growth and surpass sales targets by 18%.
• Designed and executed strategic business plans that expanded market share and fueled revenue growth.
• Collaborated with group managers to ensure alignment and consistency across branch operations.

• Orchestrated team development strategies , enhancing project management efficiency by 30%.
• Drove operational improvements that boosted productivity and streamlined communication within the team.
• Achieved corporate milestones through rigorous strategic planning and market analysis.

• Delivered exceptional guest services, managing front desk, concierge, and reception operations, resulting in a 100% increase in guest satisfaction scores.
• Led and mentored a team of 20+ staff, ensuring consistent service quality and operational excellence.
• Resolved guest concerns promptly, preserving the hotel's reputation for premium service.
• Coordinated cross-departmentally with housekeeping, F&B, and maintenance to ensure seamless guest experiences.
  

Achievements:

• Won "Best Hospitality Team" award two consecutive years (2019 & 2020).

• Generated new business leads and exceeded sales targets by 20%, specializing in life insurance solutions.
• Built long-lasting client relationships , providing ongoing support and increasing policy renewals by 15%.
• Delivered tailored financial advice to clients, enhancing their portfolios with optimized insurance solutions.