Summary
Overview
Work History
Education
Skills
Languages
Certification
Interests
Timeline
Generic
MALIK SAIFULLAH

MALIK SAIFULLAH

ISLAMABAD, PAKISTAN

Summary

Customer-centric professional with expertise in customer service, front desk operations, and business management. Demonstrates strong problem-solving and teamwork skills while effectively managing customer inquiries and daily operations. Proficient in Microsoft Office and relationship management. Seeking a remote Customer Service or Chat Support role to deliver dependable support to clients.

Overview

3
3
Languages
1
1
Certification
3
3
years of professional experience

Work History

Manager

Desire Marquee & Event Lawn
Islamabad, Pakistan
02.2023 - 02.2025
  • Coordinated daily operations and event arrangements, ensuring seamless experiences for clients.
  • Engaged with customers to identify requirements and deliver tailored professional service.
  • Maintained inventory and monitored the condition of marquee equipment and event supplies.
  • Resolved customer concerns promptly, enhancing overall satisfaction and loyalty.

Front Desk Receptionist

Atlantis The Palm Hotel
Dubai, United Arab Emirates
10.2021 - 10.2022
  • Welcomed and assisted guests with professionalism and a friendly attitude.
  • Handled guest inquiries, reservations, and day-to-day requests efficiently.
  • Communicated with guests to understand their needs and provide appropriate assistance.
  • Maintained professional customer service standards in a busy hotel environment.
  • Helped resolve guest concerns and provided solutions to ensure customer satisfaction.

Education

Higher National Diploma - I.Com Accounts & Finance

Grafton College & University
Islamabad, Pakistan
01-2020

Foundation Degree in Science - Computer Science

Private Candidate
Islamabad, Pakistan
01-2018

Skills

  • Customer Relationship Management
  • Handling Customer Inquiries
  • Complaint Resolution
  • Customer Service
  • Email & Chat Support
  • Microsoft Office
  • Data Entry
  • Time Management
  • Teamwork & Collaboration
  • Problem Solving
  • Communication Skills

Languages

English
Advanced
C1
Urdu
Proficient
C2
Hindi
Proficient
C2

Certification

  • International SIRA License (UAE) ⭐
  • International Driving License (UAE)
  • Duolingo English Test — 110/160

Interests

  • Travel & Exploring New Cultures
  • Horse Riding & Equestrian Activities
  • Spending Time with Family & Friends
  • Learning & Personal Development

Timeline

Manager

Desire Marquee & Event Lawn
02.2023 - 02.2025

Front Desk Receptionist

Atlantis The Palm Hotel
10.2021 - 10.2022

Higher National Diploma - I.Com Accounts & Finance

Grafton College & University

Foundation Degree in Science - Computer Science

Private Candidate
MALIK SAIFULLAH