Malik Muhammad Nasir
Rawalpindi
Summary
Enthusiastic and customer-focused Customer Service Representative with 1 year of experience handling customer inquiries, resolving complaints, and ensuring excellent service delivery. Possess strong spoken English communication, empathy, and conflict-resolution skills. Proven ability to remain calm under pressure and contribute positively to team performance.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Eraxon BPO
04.2019 - 12.2019
- Handled inbound and outbound customer calls, emails, and live chats.
- Assisted customers with billing inquiries, order status, and technical support.
- Resolved complaints efficiently, ensuring customer satisfaction and loyalty.
- Maintained accurate customer records using CRM tools.
- Met and exceeded monthly performance targets, including call resolution and quality metrics.
- Participated in ongoing training for product knowledge and service techniques.
Education
Computer Science
Punjab Group of Colleges
Morgah Campus, Rawalpindi08-2021
Skills
- Data entry
- Strong verbal & written communication
- Active listening & problem solving
- Customer relationship management (CRM)
- Handling customer complaints professionally
- Multitasking & time management
- Call center operations
- Microsoft Office & basic computer skills
- Fluent in English, Urdu (and other if applicable)
References
Available on Request.
Timeline
Customer Service Representative
Eraxon BPO
04.2019 - 12.2019
Computer Science
Punjab Group of Colleges
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