Malik Ashir Ali
ICT Solutions And Project Manager
Saddar, Rawalpindi
Summary
Focused on disciplined, a process improvement champion with history of executing new procedures and technologies mainly related to IT for implementation of international standards, enhancing quality, operational efficiency and optimizing costs. Learning and growth has always been an inspiration to work as an objective and diversely skilled ICT professional having a demonstrated experience of 6+ years working in ISP, Telco, System Integrator (SI) and OEM environment.
Overview
5
5
Certifications
11
11
years of post-secondary education
9
9
years of professional experience
Work History
IP Solution Architect
Huawei Technologies
Islamabad
07.2021 - Current
- Designing IP solutions using Huawei IP Product Portfolio for Government, Education and Defense clients nationwide including Islamabad Metro Bus Authority, Punjab Metro Bus Authority, Sukh Chayn Apartments, National Assembly, Frontier Works Organization, SUPARCO, Ministry of Human Resources, PAF IAST, NITB, Capital Development Authority (CDA) among others.
- As strategic business partner, collaborating with PTCL (IP Presales team nationwide) for digital transformation of businesses to smart solutions and managed cloud-based services.
- Delivered 20+ partner enablement sessions of distributors and Tier-II partner resources for independent handling of customer requirements and new projects.
- Leading project analysis meetings with internal and external stakeholders to review projects status, propose changes and draft action plans along with forecasting of new project pipeline for achieving KPI targets.
Senior Network Engineer
Nayatel (Pvt.) Ltd.
Islamabad
09.2019 - 07.2021
- Team lead of Enterprise Network team having 10 individuals, primarily responsible for enterprise switching network, IT operations and service delivery to all BUs, direct reporting to departmental HOD and CTO.
- Technical Account Manager of enterprise network management team of high profile organizations including US State Department, Headstart School, PAF Hospital, MOD, NIC and Telenor Global Shared Services, responsible for complete network management operations, customer engagement, churn avoidance and generation of possible solutions leads.
- Designed and launched ITIL (version III) based Service Desk (Software as a Service – SaaS) successfully from inception to execution, strategically allocating resources and delegating tasks by working closely with development & user end teams to meet business, service delivery expectations and strategic goals.
- Title of Official Trainer was achieved after completing 30+ hours of training with cumulative 90+% feedback.
- Established and monitored key performance metrics to verify consistent compliance with industry standards for enterprise support services throughout nationwide offices reducing departmental administrative expense by 20-30% on monthly basis.
- Analyzed existing network and application architectures, presenting findings on possible enhancements and improvements to senior decision-makers.
Network Engineer
Nayatel (Pvt.) Ltd.
Islamabad
01.2017 - 09.2019
- Provided network support services for devices such as firewalls, routers, cameras and other ICT hardware achieving 80+% NPS on monthly basis.
- Led projects and analyzed data to identify opportunities for improvement.
- Integrated data and video networks for use in multi-site installations.
- Maintained communication with internal stakeholders and provided mentorship to processes.
- Collaborated with vendors to identify best options for optimizing network performance.
- Troubleshot complex multi-vendor network service provider issues.
- Monitored network capacity and performance to diagnose and resolve complex network problems.
- Provided complete end-to-end engineering and installation of IP network solutions.
- Managed, tracked and coordinated problem resolution and escalation processes.
- Designed and prepared technical presentations and recommended solutions for client requirements.
Education
Master of Science - Engineering Management
Riphah International University
Islamabad 08.2019 - Current
Bachelor of Science - Telecommunications Engineering
University of Engineering & Technology
Taxila 08.2012 - 06.2016
Skills
IT Service & Policy Management
Project Management
Enterprise Network Design
Strategic Planning & Operations Management
Customer Relations Management
Team Leadership
Training & Development
Presentations
Certification
Huawei Certified Specialist Professional - Presales IP
Timeline
Huawei Certified Specialist Professional - Presales IP
05-2022
IP Solution Architect
Huawei Technologies
07.2021 - Current
ISO Management System Audit Techniques and Best Practices
12-2020
Six Sigma Yellow Belt
08-2020
Customer Services
08-2020
Project Management Essentials Certified
07-2020
Senior Network Engineer
Nayatel (Pvt.) Ltd.
09.2019 - 07.2021
Master of Science - Engineering Management
Riphah International University
08.2019 - Current
Network Engineer
Nayatel (Pvt.) Ltd.
01.2017 - 09.2019
Bachelor of Science - Telecommunications Engineering
University of Engineering & Technology
08.2012 - 06.2016