Summary
Overview
Work History
Education
Skills
LANGUAGES
Hobbies and Interests
CAREER GOALS
Timeline
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MALIK UMAR AWAN

MALIK UMAR AWAN

Lahore

Summary

Bismillah-hir-rahman-nir-raheem I am a Motivated and eager individual seeking an inter-level position to kickstart a career in technical fields. Strong academic background with matric, inter qualifications in computer science and currently perusing in Bachelors of Science Artificial Intelligence. Excellent communication skills, both written and verbal. Inter-level handling of computer software like MS word and some other popular applications, with a willingness to learn and adapt to new technologies. Enthusiastic team player with a positive attitude and a willingness to contribute to a collaborative work environment. Possessing a considerable amount of information about computers and can detect and solve some problems related to both hardware and software. Keen to gain practical experience, develop new skills, and grow professionally within the company.

Overview

1
1
year of professional experience

Work History

Customer Service Executive

Ibex Global Solutions
06.2024 - 05.2025
  • Responded proactively and positively to rapid change.
  • Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Responded to customer requests for products, services, and company information.
  • Investigated and resolved accounting, service and delivery concerns.
  • I have done a lot of Volunteer Work in my college (e.g class rep, event management assistant, student counseling etc).
  • I am very efficient in handling multiple tasks and can devise an acceptable solution according to the situation.
  • I have worked in a Tech store for a couple months and have learned my skills i.e problem solving and managing resources (Spoke to customers to resolve problems and answer questions).

Education

Matriculation - Computer Science

Allied School
Lahore, Punjab
06.2022

Intermediate - Computer And Information Sciences

Kips College
Lahore
10-2024

Bachelor of Science - Artificial Intelligence

University of Management And Technology
Lahore, Punjab
12-2027

Skills

  • Problem-solving
  • Active listening
  • Administrative support
  • Basic Database management
  • Inter-Level maths
  • IT literacy
  • Strong communication skills
  • Inter-level handling of MS word
  • Friendly and supportive
  • Disciplined and calm in tough situations
  • Possessing a considerable amount of information about computers and can detect and solve problems related to both hardware and software
  • Understanding of customer needs and providing adequate assistance
  • Adaptable and open to new challenges and learning opportunities
  • Email management
  • Online chat and email

LANGUAGES

Urdu | Native
Punjabi | Native
Seraiki | Elementary
English | Advanced

Hobbies and Interests

I have a very keen interest in gaming like you could say the first thing I did on a computer was play games, they are the reason I developed interest in computer science., I do like badminton and marathon because I am a very fast runner.

CAREER GOALS

  • Well I just want to become someone who can buy anything without looking at the price and when people see me they would be like "MashAllah".
  • From technical point of view I am planning on doing civil engineering or cyber security.

Timeline

Customer Service Executive

Ibex Global Solutions
06.2024 - 05.2025

Matriculation - Computer Science

Allied School

Intermediate - Computer And Information Sciences

Kips College

Bachelor of Science - Artificial Intelligence

University of Management And Technology

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MALIK UMAR AWAN