Malik Muhammad Irfan
Sales Manager
Sargodha
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Diligent and dedicated Deputy Manager with 7 years of experience in the Maple Leaf Cement industry. Excellent interpersonal and communication skills. Dynamic and determined with exceptional leadership qualities.
Overview
10
10
years of professional experience
3
3
Languages
Work History
Deputy Manager
Maple Leaf Cement Factory -New Plant
Sargodha, Punjab
07.2023 - Current
- Improved team efficiency by streamlining processes and implementing innovative management strategies.
- Identified areas for improvement within the department, implementing strategic initiatives to address gaps in performance or resources.
- Collaborated with cross-functional teams to drive business growth and achieve corporate objectives.
- Increased customer satisfaction levels by developing targeted strategies to address client concerns effectively.
- Created and maintained a strong team culture that promoted high levels of collaboration, employee satisfaction, and overall performance.
- Mentored junior staff members on best practices for project management and team collaboration skills, fostering a supportive work environment.
- Developed strong relationships with stakeholders to facilitate smooth communication and project completion.
- Enhanced employee performance by providing regular feedback, coaching, and training opportunities.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Launched quality assurance practices for each phase of development
- Managed senior-level personnel working in marketing and sales capacities.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Interviewed, performed background checks, hired, and trained 3 of associates in 5.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Assistant Manager
Maple Leaf Cement
Sargodha, Punjab
07.2022 - 06.2023
- 3 Years in Maple Leaf Cement as Assistant Manager and 2IC of Sargodha Region
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Sales Executive
Maple Leaf Cement Factory -New Plant
Sargodha, Punjab
01.2020 - 06.2022
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
- Developed key partnerships, resulting in increased lead generation and cross-selling opportunities.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
Marketer
Shafqat & Company
Sargodha, Punjab
05.2019 - 12.2019
- 2 Years in Shafqat & Company as a Marketer
- Established fruitful partnerships with industry influencers, expanding brand reach and potential customer base.
Operations Manager
University of Sargodha
08.2017 - 04.2019
- Increased profit by streamlining operations.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Trainee
Zarai Tarkiati Bank
Sargodha, Punjab
06.2016 - 08.2016
- 3 Months in Zarai Tarkiati Bank As a Trainee
- Interacted with customers under supervision to support operational objectives.
- Developed strong working relationships with trainees, fostering a supportive learning environment.
- Filled out timesheets and paperwork according to identified requirements.
- Supported organizational objectives with help from existing employees.
- Performed administrative functions, answering phones and filing paperwork in support of department.
- Established lasting relationships with peers, leadership and customers using strong communication and interpersonal skills.
Education
MBA - Marketing
U.E.T Lahore
Lahore, Punjab, Pakistan06-2019
BBA - Marketing
U.E.T Lahore
Lahore, Punjab, Pakistan06-2017
HSSC -
Punjab College of Commerce
Sargodha06-2013
SSC -
Air Base Inter College Mushaf
Sargodha06-2011
Skills
Project management
Strong decision maker
Complex problem solver
Cost reduction
Employee performance evaluations
Team leadership
Operations management
Problem-solving
Team motivation
Employee scheduling
Expertise in sales
Sales strategics
Timeline
Deputy Manager
Maple Leaf Cement Factory -New Plant
07.2023 - Current
Assistant Manager
Maple Leaf Cement
07.2022 - 06.2023
Sales Executive
Maple Leaf Cement Factory -New Plant
01.2020 - 06.2022
Marketer
Shafqat & Company
05.2019 - 12.2019
Operations Manager
University of Sargodha
08.2017 - 04.2019
Trainee
Zarai Tarkiati Bank
06.2016 - 08.2016
BBA - Marketing
U.E.T Lahore
HSSC -
Punjab College of Commerce
SSC -
Air Base Inter College Mushaf
MBA - Marketing
U.E.T Lahore