SAP
Malik Kamal
Parts Manager
Lahore
Summary
Dynamic Parts Manager with a proven track record at Al-Futtaim Group (Trading Enterprises - Chrysler, Jeep, Dodge & RAM) excelling in inventory management and customer relations. Streamlined ordering processes, enhancing delivery accuracy and customer satisfaction. Skilled in SAP and logistics planning. I fostered supplier relationships to reduce costs while driving team success through effective training and support.
Overview
11
11
years of professional experience
1
1
Certification
2
2
Languages
Work History
Parts Manager
Al-Futtaim Group (Chrysler, Jeep, Dodge & RAM)
12.2021 - 12.2024
- Streamlined the ordering process for faster and more accurate deliveries, resulting in higher customer satisfaction.
- Identified areas of inefficiency within the department and developed targeted solutions to address these issues, resulting in cost savings and improved processes.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Provided timely, insightful and accurate reports to upper management.
- Supervised and trained staff on product knowledge and customer service.
- Developed strong relationships with suppliers to negotiate better pricing, ultimately reducing costs for the company.
Parts Advisor
Al-Futtaim Group (Chrysler, Jeep, Dodge & RAM)
05.2017 - 11.2021
- Optimized storage solutions within the warehouse to maximize space utilization while maintaining easy access to frequently requested items.
- Developed comprehensive understanding of proprietary software systems used for cataloging, ordering, invoicing, and record-keeping purposes within the industry.
- Provided excellent customer service through clear communication, swift issue resolution, and thorough knowledge of products and services offered.
- Managed returns and warranties efficiently, minimizing financial loss for the company while maintaining positive customer relationships.
- Contributed to overall company growth and profitability by consistently providing outstanding customer service and maintaining a high level of proficiency in all aspects of the Parts Advisor role.
- Enhanced customer satisfaction with prompt and accurate fulfillment of parts orders for various vehicle models.
- Assisted technicians in diagnosing vehicle issues by providing expert advice on proper replacement parts.
- Contributed to team success by consistently meeting or exceeding monthly sales targets established by management.
- Organized parts storage and stocked inventory according to established guidelines.
Parts Man
Al-Futtaim Group (Chrysler, Jeep, Dodge & RAM)
06.2014 - 04.2017
- Managed warranty claims efficiently, facilitating swift resolutions for both customers and suppliers alike.
- Improved inventory management by implementing a streamlined parts tracking system.
- Provided troubleshooting support for clients experiencing issues with their purchased parts or equipment.
- Proactively identified potential bottlenecks within the supply chain process by conducting thorough analyses regularly; implemented strategies accordingly to prevent delays or disruptions effectively.
- Reduced order processing time with efficient organization and cataloguing of parts.
- Coordinated shipping logistics to expedite delivery times and reduce shipping costs.
- Maintained clean and neat parts counter and sales floor.
Education
B.COM - Business Administration And Management
University of The Punjab
Lahore, Pakistan 04.2001 -
Skills
Ordering parts
Warehouse operations
Customer relations
Supply chain coordination
Returns processing
Logistics planning
Invoice processing
Demand forecasting
Inventory management
Sales promotion
SAP
EPC
Software
Certification
Parts Advisor
Timeline
Parts Manager
Al-Futtaim Group (Chrysler, Jeep, Dodge & RAM)
12.2021 - 12.2024
Parts Advisor
Al-Futtaim Group (Chrysler, Jeep, Dodge & RAM)
05.2017 - 11.2021
Parts Man
Al-Futtaim Group (Chrysler, Jeep, Dodge & RAM)
06.2014 - 04.2017
B.COM - Business Administration And Management
University of The Punjab
04.2001 -
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