Malik Azmat Sultan
Lahore
Summary
Strategic executive with 7+ years of experience leading and overseeing operational and financial business activities. Known for devising precise and targeted business operations plans, managing weak areas, reviewing performance, and driving change. Forward-thinking leader with expertise in goal-setting, establishing quality standards, and implementing initiatives to efficiently achieve objectives. Results-oriented executive who engages customers to establish rapport, build relationships, and successfully retain them. Committed to delivering exceptional service and exceeding goals.
Overview
8
8
years of professional experience
Work History
Senior Sales Associate
Careem (Uber Inc.)
2021.06 - Current
- Developed long-lasting client relationships by providing exceptional customer service and support.
- Provided extensive support in sales, technical and business areas to key accounts.
- Met or exceeded MoM sales objectives on consistent basis to drive company growth.
- Analyzed data on client behavior patterns to inform future account management strategies, resulting in higher retention rates.
- Maintained detailed records of all account activities, ensuring accurate reporting for upper management review purposes later on.
- Increased revenue for the company through strategic upselling and cross-selling initiatives.
- Contributed to team objectives in fast-paced environment.
General Manager
Aroshi (Warda Textiles)
2020.01 - 2021.03
- Spearheaded overhaul of company best practices, leading to significantly increased staff retention rates and top ranking as industry leader
- Evaluated suppliers by assessing quality, timeliness, and compliance with deliveries to maintain tight cost controls and maximize business operational efficiency
- Increased monthly staff retention rate by 25% after implementing new training programs.
General Manager
Wasabi Group
2018.09 - 2020.01
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans
- Improved productivity while reducing staffing and operational costs by 20%.
Head of Operations
Carminpk
2017.04 - 2018.09
- Worked directly with management, CEO, and Product department to brainstorm, discuss strategy and mitigate production issues
- Improved productivity while reducing staffing and operational costs by 15%.
Manager of Operations
DoorDrop
2016.08 - 2017.04
- Led operational oversight and budgetary supervision for the delivery fleet of riders
- Oversaw operations and coordinated with managers to increase quarterly profits by 15%
- Supported and supervised a team of 39 professionals.
Education
Bachelor of Arts - Economics
Bahauddin Zakariya University
Multan, PB07.2004
Skills
- Effective Leader
- Operations Management
- Business Development
- Conflict Resolution
- Critical Thinking
- Communication (Written & Verbal)
- Jira
- Saturn
- Redash
- Tableau
- SQL
Languages
English
Seraiki
Urdu
Punjabi
Hobbies and Interests
- Technology
- Data Analytics
- Marketing
- AI
- Start-ups
- Research
Timeline
Senior Sales Associate
Careem (Uber Inc.)
2021.06 - Current
General Manager
Aroshi (Warda Textiles)
2020.01 - 2021.03
General Manager
Wasabi Group
2018.09 - 2020.01
Head of Operations
Carminpk
2017.04 - 2018.09
Manager of Operations
DoorDrop
2016.08 - 2017.04
Bachelor of Arts - Economics
Bahauddin Zakariya University
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