Client Needs Assessments
Maliha Shamsi
Customer Service
Lahore, Punjab
Summary
Proven track record in enhancing customer satisfaction and workflow efficiency at Dolmen Mall, leveraging strong relationship-building and problem-solving skills. Excelled in client needs assessments and proficient in MS Office, achieving significant improvements in service delivery and client retention. Devoted professional proactively and quickly identifies best course of action for given scenarios. Confident handling tasks independently and in teams with highly organized approach to work. Strong advocate for those in need and committed to providing best possible service.
Overview
3
3
years of professional experience
Work History
Response Service Officer
Dolmen Mall
09.2024 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving service-related issues.
- Developed and maintained strong relationships with key clients, fostering long-term partnerships.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Improved overall workflow efficiency by implementing standardized procedures across the department.
- Analyzed customer feedback to identify areas for improvement and implemented necessary changes.
- Monitored progress towards service plan goals.
Response Service Officer
Dolmen Mall
01.2024 - 09.2024
- Enhanced customer satisfaction by efficiently addressing and resolving service-related issues.
- Developed and maintained strong relationships with key clients, fostering long-term partnerships.
- Evaluated employee performance regularly, providing constructive feedback and coaching as needed.
- Assisted in the successful launch of new products/services through effective support strategies.
- Improved overall workflow efficiency by implementing standardized procedures across the department.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Teacher
Maritime Institute
05.2021 - 04.2023
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child's educational journey.
- Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
Education
I.Com Intermediate - Commerce
Sindh Board of Higher Education
Korangi Crossing, Karachi, Sindh, Pakistan 04.2001 -
High School Diploma -
Al- Rehman
Korangi Crossing, Karachi. 04.2001 -
Skills
Proficient in [Software]
Client meetings
Document Management
Relationship Building
Customer Service
Problem-Solving
Ms office
Languages
English
Native language
Urdu
Upper intermediate
B2
engli
Advanced
C1
Timeline
Response Service Officer
Dolmen Mall
09.2024 - Current
Response Service Officer
Dolmen Mall
01.2024 - 09.2024
Teacher
Maritime Institute
05.2021 - 04.2023
I.Com Intermediate - Commerce
Sindh Board of Higher Education
04.2001 -
High School Diploma -
Al- Rehman
04.2001 -
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