Majid Ali
Pattoki,PB
Summary
Accomplished Assistant Manager-Trucking and Logistics at Utopia Industries Pvt. Ltd, adept in Operations Management and Customer Relationship Management. Spearheaded cross-regional logistics solutions, enhancing customer retention through exceptional service. Proven track record in elevating team performance and streamlining operations, significantly boosting efficiency. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
7
7
years of professional experience
Work History
Self-Employed
MAXON Logistic Solutions
10.2023 - Current
Assistant Manager-Trucking and Logistics (Global)
Utopia Industries Pvt. Ltd
10.2023 - 02.2024
- Responsible handling trucking and warehouse activities of the USA and Spain region.
- Supervising and providing solution to logistics activities as per company requirements.
- Generated repeat business through exceptional customer service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Senior Operations Executive
KIN Business Optimization
01.2021 - 10.2023
- Supervising and handling different accounts of truckers based in the USA.
- Leading a team to make all the tasks of customers done efficiently and effectively.
- Monthly review of performance and updating facts and figures related each customer SOP
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
Operation Officer
KIN Business Optimization
03.2021 - 01.2023
- Handle drayage Operations for US Truckers based mostly in Los Angeles.
- Check and Update container availability status on Steamship line and terminals.
- Book appointment for available and empty containers with terminals.
- Generate miscellaneous reports required by customers.
- Work order management and coordinate with customer on day to day task.
- Verified compliance with best business practices throughout organization.
Assistant Branch Officer
Jubilee Life Insurance
10.2017 - 04.2019
- Managing accounts and financial particulars of concern branch.
- Establishing communication between sales staff and Head Office.
- Creating daily account reports for F/A record.
Education
MBA - Supply Chain Management
SZABIST
Karachi, Sindh03.2021
BBA - Marketing
Bahria University
Karachi Campus02.2013
Intermediate - Engineering (Pre-Engineering)
Bahria Foundation College
Naushahero Feroze, Sindh06.2008
Matriculation - Science
Bahria Foundation College
Naushahero Feroze-Sindh07.2006
Skills
- Product and service knowledge
- Task Delegation
- Operations Management
- Employee Performance Evaluations
- Customer Relationship Management (CRM)
- Workload Management
- Team motivation
Timeline
Self-Employed
MAXON Logistic Solutions
10.2023 - Current
Assistant Manager-Trucking and Logistics (Global)
Utopia Industries Pvt. Ltd
10.2023 - 02.2024
Operation Officer
KIN Business Optimization
03.2021 - 01.2023
Senior Operations Executive
KIN Business Optimization
01.2021 - 10.2023
Assistant Branch Officer
Jubilee Life Insurance
10.2017 - 04.2019
MBA - Supply Chain Management
SZABIST
BBA - Marketing
Bahria University
Intermediate - Engineering (Pre-Engineering)
Bahria Foundation College
Matriculation - Science
Bahria Foundation College
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