Majid Keen

I work as an Administrative Assistant and Marketing Intern at SFG. As an Administrative Assistant, my responsibilities encompass task management, calendar organization, appointment scheduling, and email administration.

Within the realm of my Marketing Internship, I collaborate with the FMG marketing team on behalf of SFG. My role involves executing daily marketing tasks like arranging Birthday cards, creating layouts for the Fundly campaign using canva , and addressing any new assignments delegated by the President and SFG's management.

I am a dedicated and self-disciplined professional with over 9 years of experience in various roles including Product Support/Retention, Appointment Setting, Lead Generation, Customer Support, Data Entry, and Administrative tasks. My expertise extends to working with both USA and UK & Australian markets. As a full-time freelancer, I have successfully completed over 1000 hours on Upwork. I am available to assist you in various areas such as appointment setting, utilizing platforms like Hubspot, Zendesk, Mailshake, LinkedIn Navigator, as well as proficiency in MS Office, G-Suite, JIRA, and Microsoft Dynamics.

My job duties include searching for the right prospects on LinkedIn, gathering data from LinkedIn, and then executing email campaigns targeting companies based in the USA and UK. I am responsible for promoting software services and digital marketing solutions, generating leads, and managing appointment scheduling for the CEO.

• Area
• Clients looking for the latest technology solutions in the cloud and mobile application development and systems integration turn to AAJ Technologies
• Our 19 years of experience with national and global companies make us a trusted advisor for multiple industries
• We have expertise in several technologies with a specialization in Microsoft, IBM, Xamarin, iOS, and Android development platforms
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• Our company was built on a unique vision - to help companies maximize their potential
• Our services include:
• Custom Application Development
• Systems Integration
• Cloud Computing
• Enterprise Mobility
• Portals, Collaboration & Automation
• Business Intelligence
• Business Process Automation
• Managed Services
• We know there are many technology companies you can choose from when you’re looking for these services, so why should you choose AAJ
• Technologies?
• Well, we could brag about all the awards we’ve won
• From being “Citrix’s #1
• Ranked Solution Provider” to one of “GrowFL’s 50 Top Companies To Watch” or being included in the “Inc
• 5000 Fastest Growing Companies” as well as other multiple companies and CEO of the year awards
• There is no shortage of accolades heaped upon AAJ Technologies but we prefer to listen to the feedback from our hundreds of satisfied customers when gauging our success
• We do not consider ourselves to be a technology vendor, but a trusted business partner and advisor to each of our clients, no matter the size of the project
• We take pride in not only providing stellar technical services but helping improve the businesses we partner with
• AAJ Technologies is a Microsoft Gold Certified Partner recognized by
• Microsoft as their #1 IT Solution Provider in South Florida
• Gold Certified
• Partners represent the highest level of competence and expertise with
• Microsoft and are considered in the top 1% nationwide.

• Providing 1st line technical support to the health practices using Cure Md EMR clients, also providing support to Medical billing users, answering support queries via phone & email
• Remote assistance to all EMR users
• To log & prioritize system & user support calls for the second line support team
• Diagnosing the problems in Cure MD EMR and logging the ticket using CRM and then try to get the problem resolved by the development team in minimum time
• Determining the nature of faults and the steps required to rectify it
• Closing the job when normal service is resumed
• Responsible for providing application-troubleshooting support for Centricity
• EMR
• Responsible for resolving and tracking escalated support calls
• Registering new providers in Sure scripts portal for prescribing electronically and manually
• Provider technical support for eRx related issues
• Assisting clients in implementing change request in Cure MD application
• Taking care of the implementation of new clients by coordinating training's and assisting them in early days to get used to with Cure MD EMR
• Assisting all clients in related to MediSpan inquiries
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• (DGS) is an out shore third party sales and promotion desk for selling digital cable, internet and phone for
• USA major cable providers such as Comcast, TWC, Mediacom, Sudden link
• RCN and many others
• Maintaining KPIS and Quality
• Delivering Quality customer service and providing resolution in minimum possible time
• Built customer satisfaction and loyalty by providing best customer services
• Providing timely and effective resolution to a range of customer queries related to the product/ service
• Strive for one-call resolution of customer issues
• Complete ongoing training to stay abreast of product, service and policy changes
• Increase the customer experience by providing information on new products, rate plans, and services through up selling opportunities.

• Inbound sales team agent at Tesco broadband/phone shop sales team
• Main job roles were to sign up new customers and follow all compulsory serviceability checks to perform on the system and provide all product related information in regard to new broadband customers
• In the case of non-serviceable area assist customers accordingly and forward calls to our Tesco.Net or affiliates
• Selling Airtime contracts offered by Tesco phone shop on all branded mobile
• UK all major network such as T-Mobile, Vodafone, o2, orange,3G
• Provide customers with all tariff information and specifications in regarding all type of mobile phones and guide them to choose the right tariff plan
• Expertise in deals with retention and complaints inquiries regarding Tesco broadband and airtime contracts
• Dealt directly with customers on a one-to-one basis to identify and rectify problems
• Became fully conversant with all software systems
• Ensured all personal targets were met.

• Providing 1st line technical support to Vodafone B2B customers at Didsbury
• Manchester
• Tried to perform resolution in minimum possible time
• If its need to get escalated then raise the request to the concerned department and provide
• SLA of 24 hrs to BP's
• The nature of the call was to upgrade tariff, Add/remove bundles, Add/ remove bars, downgrade tariff billing inquiry, raising credit, and providing 1st line technical support on the phones
• Warm and cold transfers to Technical and Vodafone related document
• Maintaining all KPI's and quality up to mark
• Warid

• Executive in Blackberry operation team
• Managing all operation inquiries in related to blackberry for corporate customers of Warid
• Telecom
• The main duties were to provide support to all officials and corporate clients on the telephone regarding to all issues in related to blackberry
• Expertise in getting Backup/ restore Backup of Blackberry device and all major smartphones
• Performing all major IT operations related to the Blackberry
• Expertise in BIS 2.5.3.1 installations and configurations and Installation
• Configuration and Activation of BlackBerry Enterprise Server 4.1.6, 5.0.0
• Blackberry Desktop Manager 4.2.2,4.5.01,4.6.5.0.1
• Ability to establish and build healthy working relations and support coordination with clients, vendors
• Builds a knowledge base of each client's business, organization, and objectives
• Managed the tasks which are assigned by the line manager.