Majid Khan
Mechanical Maintenance Manager | Power Plant Operations & Maintenance (O&M) | Asset Reliability | Engineering Leadership
KARACHI
Summary
Results-driven Operations & Engineering Executive with over 20 years in automotive manufacturing and power generation. Expertise in manufacturing systems, quality engineering, and process optimization, with international training in Japan. Currently leading operations for diverse generator fleets, ensuring reliability across 5,000+ sites. Skilled in managing large technical teams and enhancing equipment reliability through strategic maintenance initiatives.
Overview
5
5
Languages
4
4
Certifications
24
24
years of professional experience
Work History
General Manager – Business development & Product Support (Service)
SM Jaffer & Co
01.2025 - Current
- Lead end-to-end operations including manufacturing, workshop, and nationwide field service for generator and industrial equipment portfolio
- Oversee multi-brand generator operations including Perkins (FG Wilson), CAT, Cummins, and Dongfeng systems
- Directed operations across 5,000+ sites, ensuring coverage for major power houses with 24/7 deployed service teams
- Drove equipment reliability strategy through preventive maintenance programs and condition monitoring to enhance operational readiness
- Managed large cross-functional teams in service, parts, and technical divisions to achieve seamless collaboration and service delivery
- Lead strategic planning, CAPEX decisions, and operational expansion initiatives
- Ensure high uptime, service efficiency, and customer satisfaction across critical installations
- Career Progression: Promoted to General Manager based on long-term leadership performance and operational impact
Senior Manager – Product Support
SM Jaffer & Co
01.2016 - 01.2025
- Managed nationwide after-sales service operations, overseeing maintenance, diagnostics, overhaul, and warranty systems to ensure customer satisfaction
- Supervised large technical workforce supporting field operations and workshop activities
- Played key leadership role in managing multi-brand genset portfolio (Perkins, CAT, Cummins, Dongfeng)
- Strengthened service infrastructure, enhancing support for large-scale operations across thousands of sites
- Implemented preventive maintenance systems to enhance equipment reliability and reduce breakdowns
- Developed SOPs, technical training programs, and performance monitoring systems
- Enhanced response time, service quality, and operational efficiency through strategic process improvements
Manager – Product Support
SM Jaffer & Co
01.2012 - 01.2016
- Led daily service operations for field engineers and workshop teams to enhance service delivery
- Ensured SLA compliance and resolved customer issues promptly to maintain service standards
- Streamlined spare parts coordination and enhanced service response systems for better operational flow
- Led daily service operations including field engineers and workshop teams
Assistant Manager – Engineering & Quality Systems
Ghandhara Nissan Limited
01.2003 - 01.2011
- Joined as Trainee Engineer and progressed into engineering and quality leadership role
- Developed assembly and quality systems for Nissan, Land Rover, Chevrolet, Isuzu, and Dongfeng vehicles to enhance overall product quality
- Highlighted major contributions to projects
- Reduced vehicle defects from 35 to 1 per unit through process improvement initiatives
- Reduced truck defects from 50 to 5 units using NRFT and quality systems
- Facilitated assembly line deployment and production system setup to improve operational efficiency
- Conducted line balancing, time studies, and plant layout optimization to streamline production processes
- Implemented vehicle evaluation systems aligned with global standards
- Gained valuable international experience
- Indonesia: Coordinate Measuring Machine (CMM) Training
Education
Bachelor of Engineering - Mechanical
Mehran University of Engineering & Technology
JamshoroSkills
Product Support Strategies
Service Operations Management
Business development
Quality Systems (ISO 9001)
Lean manufacturing
Equipment reliability
Maintenance systems
Data Analysis Tools
MS Office (Excel, PowerPoint, Word)
Problem resolution
Leadership and team building
Certification
Japan: Alliance Vehicle Evaluation (VES / S-VES)
LEADERSHIP PROFILE
- Proven career progression from Engineer to General Manager
- Extensive experience managing large-scale nationwide operations
- Strong expertise in reliability engineering and service operations
- Ability to lead large technical teams in high-pressure environments
- Strategic thinker with hands-on operational control
Timeline
General Manager – Business development & Product Support (Service)
SM Jaffer & Co
01.2025 - Current
Senior Manager – Product Support
SM Jaffer & Co
01.2016 - 01.2025
Manager – Product Support
SM Jaffer & Co
01.2012 - 01.2016
Assistant Manager – Engineering & Quality Systems
Ghandhara Nissan Limited
01.2003 - 01.2011
Bachelor of Engineering - Mechanical
Mehran University of Engineering & Technology