MAJID ALI
Schießstattgasse 3 A - Studentenhilfe Babenberg - Graz,BA
Summary
Providing extensive communication skills, a friendly, calm, and confident personality to maximize the safety and comfort of passengers, and unwavering patience for passengers who need additional assistance.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Supervisor
Allama Iqbal International Airport
07.2022 - 08.2024
- Provides information to passengers and visitors to the airport, directing them to the appropriate gate, vendor, or parking area
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Oversees airport lost and found and returns related calls.
Internship
Shaheen Airport Services
01.2021 - 04.2021
- Performed duties in ground operation
- Performed duties in Cargo
- Performed duties in Ramp.
Hotel Front Desk Clerk
Indigo Hotel
03.2020 - 12.2020
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Resolved service-related problems and documented actions in system.
Education
Master of Science - Environmental System Sciences
University of Graz
Graz09.2026
Bachelor of Science - Aviation Management
University of Lahore
07.2021
Skills
- Customer Service
- Problem-Solving
- Time Management
- Customer Relations
Certification
- Aerobass (University of Lahore)
- Shaheen Airport Services (SAP's)
- Body Building (3rd position University of Lahore)
Languages
English
Urdu
Locations
PK-LHE
Timeline
Customer Service Supervisor
Allama Iqbal International Airport
07.2022 - 08.2024
Internship
Shaheen Airport Services
01.2021 - 04.2021
Hotel Front Desk Clerk
Indigo Hotel
03.2020 - 12.2020
Master of Science - Environmental System Sciences
University of Graz
Bachelor of Science - Aviation Management
University of Lahore
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