Majid Ali
Islamabad
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
14
14
years of professional experience
Work History
Warehouse Worker
Metro Shose
Rawalpindi, Pakistan
01.2024 - 07.2024
- Maintained stock levels in accordance with company policies.
- Received and tracked incoming inventory shipments.
- Organized warehouse space for efficient storage of products.
- Operated scanners, computers, and other equipment to track orders.
- Packaged items carefully using protective materials like bubble wrap or foam sheets.
- Performed cycle counts to maintain accurate inventory records.
- Inspected damaged goods prior to disposal or return to vendor.
- Ensured safety protocols were followed at all times while operating machinery.
- Provided assistance in loading and unloading containers from ships and trains.
- Assembled orders according to customer requests.
Waiter & Cashier
Butterfly Club Bahria Town ISB
Islamabad
06.2021 - 11.2023
- Established strong relationships with key stakeholders by attending industry events as a representative of the organization
- Managed renewal cycles effectively by sending timely reminders for pending renewals while addressing potential obstacles or concerns related to continued membership status proactively during conversations with members regarding their experiences thus far within the organization's fold
- Maintained up-to-date records of all membership data using CRM software systems, facilitating efficient reporting processes for internal use or external audits if required
- Coordinated volunteer recruitment efforts to increase member involvement in organizational initiatives while enhancing personal connections within the community
- Enhanced member communication channels by creating engaging content for newsletters, social media platforms, and website updates
- Served as a mentor to new staff members, providing guidance on best practices for maintaining strong member relationships and delivering exceptional service
- Streamlined the member onboarding process, resulting in higher satisfaction rates and quicker integration into organizational activities
- Increased membership retention by implementing personalized outreach strategies and follow-up initiatives
- Spearheaded targeted marketing campaigns to attract new members from diverse backgrounds and industries
- Identified potential areas for growth within target markets by conducting thorough analyses of industry trends and competitor activities, informing future membership recruitment strategies accordingly
Sale Men
Afzal Electronics
Rawalpindi
07.2018 - 08.2020
- Work as sale men and ware house all work
- Self-motivated, with a strong sense of personal responsibility
- Excellent communication skills, both verbal and written
- Proven ability to learn quickly and adapt to new situations
- Skilled at working independently and collaboratively in a team environment
- Worked well in a team setting, providing support and guidance
- Passionate about learning and committed to continual improvement
- Managed time efficiently in order to complete all tasks within deadlines
- Assisted with day-to-day operations, working efficiently and productively with all team members
- Worked effectively in fast-paced environments
- Worked flexible hours across night, weekend, and holiday shifts
- Demonstrated respect, friendliness and willingness to help wherever needed
- Strengthened communication skills through regular interactions with others
- Paid attention to detail while completing assignments
Membership Officer
Bahria Town Islamabad
Islamabad
12.2014 - 10.2017
- Maintenance of computers
- Relations with suppliers
- Coaching a junior Ice Hockey team (10 hours/week)
- Established strong relationships with key stakeholders by attending industry events as a representative of the organization
- Managed renewal cycles effectively by sending timely reminders for pending renewals while addressing potential obstacles or concerns related to continued membership status proactively during conversations with members regarding their experiences thus far within the organization's fold
- Maintained up-to-date records of all membership data using CRM software systems, facilitating efficient reporting processes for internal use or external audits if required
- Coordinated volunteer recruitment efforts to increase member involvement in organizational initiatives while enhancing personal connections within the community
- Enhanced member communication channels by creating engaging content for newsletters, social media platforms, and website updates
- Served as a mentor to new staff members, providing guidance on best practices for maintaining strong member relationships and delivering exceptional service
- Streamlined the member onboarding process, resulting in higher satisfaction rates and quicker integration into organizational activities
- Increased membership retention by implementing personalized outreach strategies and follow-up initiatives
- Spearheaded targeted marketing campaigns to attract new members from diverse backgrounds and industries
- Identified potential areas for growth within target markets by conducting thorough analyses of industry trends and competitor activities, informing future membership recruitment strategies accordingly
CSR Supervisor
Green Mile Solution
Islamabad
12.2010 - 11.2013
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues
- Streamlined processes for faster issue resolution, leading to improved customer experiences
- Oversaw escalated customer concerns, providing satisfactory resolutions in a timely manner
- Monitored call quality using designated software platforms, identifying areas where improvements could be made
- Contributed to higher employee retention rates through effective motivation and recognition strategies
- Managed high-volume call center operations, ensuring timely responses to customer inquiries
- Leveraged data analytics tools to identify trends and patterns in customer interactions, informing strategic decision-making processes within the company
- Ensured compliance with company policies and procedures by effectively managing the CSR team's daily activities
- Conducted regular performance reviews for continuous improvement of CSR team members
- Assisted in recruiting and onboarding new hires, setting them up for success within the organization
- Implemented cross-training initiatives to increase skill sets among CSR representatives, resulting in increased productivity
- Increased team efficiency by providing ongoing coaching, feedback, and support to CSR representatives
- Collaborated with other department supervisors to identify opportunities for process improvements across the organization
- Coordinated schedules to ensure optimal staffing levels during peak call volume periods
Education
Islamabad
10.2017
Islamabad
11.2013
Some College (No Degree) -
Green House School
RawalpindiSkills
- Microsoft Word
- Microsoft Office
- Microsoft Powerpoint
- Skype
- Microsoft Excel
- Google Drive
- Google Docs
Address
(+92) 3203609756
Ghuri Town Ph 4a St 46
Personal Information
- Date of Birth: 05/01/91
- Nationality: Pakistani
Languages
Urdu, A2, A2, A2, A2, A2
Timeline
Warehouse Worker
Metro Shose
01.2024 - 07.2024
Waiter & Cashier
Butterfly Club Bahria Town ISB
06.2021 - 11.2023
Sale Men
Afzal Electronics
07.2018 - 08.2020
Membership Officer
Bahria Town Islamabad
12.2014 - 10.2017
CSR Supervisor
Green Mile Solution
12.2010 - 11.2013
Some College (No Degree) -
Green House School
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