Summary
Overview
Work History
Education
Skills
Languages
Watching Movies And Travel The World
Timeline
Generic

Majid Ali

Work Hard
Islamabad,IS

Summary

Dynamic professional with a proven track record in enhancing customer satisfaction and streamlining travel operations at My Round Trips Ltd UK. Expert in travel arrangements and exceptional customer service, demonstrating strong communication and relationship management skills. Achieved significant improvements in client retention and operational efficiency, leveraging expertise in travel industry standards and CRM software. Corporate Travel Consultant with laser-like focus on marketing and providing customer satisfaction. Exceptional scheduler with expertise in time management. Career success in travel and hospitality for private, global and corporate customers. Independent Travel Agent offering more than 20 years of industry experience. Terrific communicator with base of wealthy, loyal clientele. Consistently delivers best client experiences resulting in repeat business and market expansion. Sales-oriented travel expert with excellent administrative skills and experience working for well-known agencies. Proven expertise in customer service and in resolving conflicts. Provide exceptional service and quality obtained from years of hands-on experience in corporate travel industry. Sharp and energetic travel agent successful at troubleshooting and handling customer support quickly. Bilingual and well-traveled with active listening and interpersonal skills.

Overview

11
11
years of professional experience

Work History

Travel Consultant

My Round Trips Ltd Uk
11.2018 - 11.2021
  • Worked closely with clients to understand unique needs and meet specific travel desires.
  • Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
  • Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
  • Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
  • Organized group tours, ensuring a seamless experience from start to finish for all participants.
  • Negotiated with vendors to secure competitive rates, resulting in cost-effective travel options for clients.
  • Organized trips for individual, family and business travelers.
  • Educated clients on destination-specific considerations such as customs regulations, local attractions, or cultural norms to enhance their overall experience abroad.
  • Collected, handled and documented payments for travel services and associated feels.
  • Enhanced customer satisfaction by tailoring travel packages to individual preferences and needs.
  • Managed complex itineraries for multi-city trips, balancing client preferences with logistical constraints.

Sale Men

Afzal Electronics
08.2018 - 10.2018
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked well in a team setting, providing support and guidance.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked effectively in fast-paced environments.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Strengthened communication skills through regular interactions with others.
  • Paid attention to detail while completing assignments.

Member Ship Officer

Bahria Town
12.2014 - 10.2017
  • Established strong relationships with key stakeholders by attending industry events as a representative of the organization.
  • Managed renewal cycles effectively by sending timely reminders for pending renewals while addressing potential obstacles or concerns related to continued membership status proactively during conversations with members regarding their experiences thus far within the organization''s fold.
  • Maintained up-to-date records of all membership data using CRM software systems, facilitating efficient reporting processes for internal use or external audits if required.
  • Coordinated volunteer recruitment efforts to increase member involvement in organizational initiatives while enhancing personal connections within the community.
  • Enhanced member communication channels by creating engaging content for newsletters, social media platforms, and website updates.
  • Served as a mentor to new staff members, providing guidance on best practices for maintaining strong member relationships and delivering exceptional service.
  • Streamlined the member onboarding process, resulting in higher satisfaction rates and quicker integration into organizational activities.
  • Increased membership retention by implementing personalized outreach strategies and follow-up initiatives.
  • Spearheaded targeted marketing campaigns to attract new members from diverse backgrounds and industries.
  • Identified potential areas for growth within target markets by conducting thorough analyses of industry trends and competitor activities, informing future membership recruitment strategies accordingly.

CSR Supervisor

Green Mile Solutions
11.2010 - 10.2013
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Streamlined processes for faster issue resolution, leading to improved customer experiences.
  • Oversaw escalated customer concerns, providing satisfactory resolutions in a timely manner.
  • Monitored call quality using designated software platforms, identifying areas where improvements could be made.
  • Contributed to higher employee retention rates through effective motivation and recognition strategies.
  • Managed high-volume call center operations, ensuring timely responses to customer inquiries.
  • Leveraged data analytics tools to identify trends and patterns in customer interactions, informing strategic decision-making processes within the company.
  • Ensured compliance with company policies and procedures by effectively managing the CSR team''s daily activities.
  • Conducted regular performance reviews for continuous improvement of CSR team members.
  • Assisted in recruiting and onboarding new hires, setting them up for success within the organization.
  • Implemented cross-training initiatives to increase skill sets among CSR representatives, resulting in increased productivity.
  • Increased team efficiency by providing ongoing coaching, feedback, and support to CSR representatives.
  • Collaborated with other department supervisors to identify opportunities for process improvements across the organization.
  • Coordinated schedules to ensure optimal staffing levels during peak call volume periods.

Education

No Degree - Under Matric

Green House School
Rawalpindi, Punjab, Pakistan
04.2001 -

Skills

Travel Arrangements

Travel research

Documentation preparation

Administrative tasks

Exceptional customer service

Executive Travel

Travel industry expertise

Strong Communication Skills

GDS knowledge

Hotel Accommodations

Interpersonal communications

Global destinations

Itineraries

Relationship Management

Overseas tours

Travel insurance

Special needs travelers

Advanced itinerary planning

Regulations and compliance

Social Media

Company guidelines and procedures

Travel documentation knowledge

Team Oversight

Client amenities

Marketing

Retail Sales

Expert destination knowledge

Global travel experience

High volume environments

Multilingual Proficiency

Cultural Sensitivity

Mentoring and training

Company Branding

Tour Guiding Experience

Client Relationship Building

Reservations Management

Itinerary Planning

Client Relations

Service Promotion

Locale Research

Cultural Awareness

Logistics support

Geography Knowledge

Regulatory Compliance

Client Consultations

Problem-Solving

Decision-Making

Customer Service

Time management abilities

Time Management

Microsoft Office

Travel Itineraries

Reservations Booking

Travel Destination Advice

Problem-solving abilities

Active Listening

Team Collaboration

Teamwork and Collaboration

Multitasking Abilities

Payment Processing

Corporate Travel

Data Entry

Organizational Skills

Excellent Communication

Multitasking

Cash Handling

Self Motivation

Relationship Building

Adaptability and Flexibility

Travel Bookings Processes

Customer Inquiry and Response

Travel Planning

Attention to Detail

Customized Travel Package

Accurate Documentation

Continuous Improvement

Written Communication

Reliability

Professionalism

Adaptability

Event Planning

Critical Thinking

International and Domestic Travel

Reservation software

Interpersonal Communication

Interpersonal Skills

Travel Innoculations Requirements

Data Confidentiality

Cancellation Policies

Client Retention Strategies

CRM Software

Travel Package Documentation

Emergency Response

Analytical Skills

Customer Survey Creation

Basic Mathematics

Customs and Immigration Policies

Problem-solving aptitude

Effective Communication

Business Development

Languages

Urdu
Native language
English
Proficient
C2

Watching Movies And Travel The World

I like to watch english movies and explore the world.

And playing games for mind refreshing.


I know i don't have degree but i can handle the clients and any kind of customer services.

Am married and i have 2 son's these work skills which i mention in this c.v these not the fake.

I can definitely work on these skills you can give me one chance i can proof my skills.


Thank you 

Best Regards 

Majid Ali

Timeline

Travel Consultant

My Round Trips Ltd Uk
11.2018 - 11.2021

Sale Men

Afzal Electronics
08.2018 - 10.2018

Member Ship Officer

Bahria Town
12.2014 - 10.2017

CSR Supervisor

Green Mile Solutions
11.2010 - 10.2013

No Degree - Under Matric

Green House School
04.2001 -

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