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Mahira Pervaiz
Social Media Executive
Karachi,Karachi
Summary
Focused social media marketer bringing over 2 years of experience in social media marketing to growing organization. Highly knowledgeable in SEO and data analytics. Accomplished in improving performance, prospecting, and proposal development plans.
Overview
3
3
years of professional experience
9
9
years of post-secondary education
3
3
Certification
Work History
Social Media Assistant
Toyota Indus Motors
karachi, Sindh
07.2020 - 12.2020
- Managed all social media platforms, including Facebook, Instagram and Twitter to keep brand messages consistent.
- Reported social media performances and engaged with digital communities to build positive regard for company.
- Designed targeted email marketing campaigns to reach desired audience.
- Researched key industry trends and competitive insights to keep messaging relevant to target demographic.
- Maintained company's online social presence and created branded communications for social media campaigns.
- Monitored KPIs and analyzed performance reports to determine future directions for social media.
Customer services Representative
Bank Alfalah Ltd
04.2019 - 06.2020
- Deal inbound and outbound calls - Log and Resolve customer complains - Cross selling on inbound calls.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed and maintained courteous and effective working relationships.
- Conducted research, gathered information from multiple sources and presented results.
Customer Service Representative
Mobilink
03.2018 - 02.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Educated customers on promotions to enhance sales.
- Provided information to customers regarding charge accounts and loyalty program and helped to open and activate new accounts.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
BBA - Marketing
Federal Urdu University of Science And Technology
04.2013 - 01.2019
Intermediate - Commerce
Govt Degree Science And Commerce College
01.2010 - 05.2012
Matriculation - Computer Science
Karachi Public School
01.2009 - 04.2010
Skills
Customer service experience
Scheduled services
Research
Client Engagement
Calendar management
Search engine optimization expertise
Copywriting
Social Media Management
Marketing analytics
Networking and relationship building
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
Adobe illustrator from udemy by Daniel Walter ScottDigital marketing from Udemy by Daragh Walsh
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Interests
Photography
Reading
Software
Google Search Console
Ahref
Seo Audit Tool
Uber suggest
Timeline
Adobe illustrator from udemy by Daniel Walter ScottDigital marketing from Udemy by Daragh Walsh
05-2021
Social Media Assistant
Toyota Indus Motors
07.2020 - 12.2020
Customer services Representative
Bank Alfalah Ltd
04.2019 - 06.2020
Digital marketing from Udemy by Daragh Walsh
01-2019
Customer Service Representative
Mobilink
03.2018 - 02.2019
Customer Service training certification from Mobilink by Rahila Uqaili
03-2018
BBA - Marketing
Federal Urdu University of Science And Technology
04.2013 - 01.2019
Intermediate - Commerce
Govt Degree Science And Commerce College
01.2010 - 05.2012
Matriculation - Computer Science
Karachi Public School
01.2009 - 04.2010