Mairaj Shah
Customer Service & Care
H.No-C-37/ Second Floor Commercial Block-A Kazimabad Model Colony, Karachi,Sindh
Summary
Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.
Outgoing and detail-oriented with proven history of resourcefulness and reliability. Trained in POS software and customer service. Skilled at Handling Customers and meeting their satisfactory needs with dedication to efficiency and accuracy.
Overview
3
3
years of post-secondary education
2
2
years of professional experience
Work History
Cashier
Exxon Gas Station / 1229 MacDade Boulevard, Woodlyn, PA 19094, United States
Philadelphia, Pennsylvania
12.2018 - 02.2021
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Prevented and reported loitering and illegal activities taking place on company property.
- Confirmed stock levels and expiration dates of merchandise.
- Carefully examined identification cards to sell alcohol and tobacco products to patrons of legal age.
- Provided exemplary customer service by addressing patron complaints and providing accurate information.
- Completed accurate cash-in and cash-out procedures of computerized cash register.
- Processed various forms of payment including cash, debit and credit cards, check and EBT.
- Arrived on time and dressed professionally in clean company uniform.
- Served needs of more than 200+ customers in busy and stressful environment.
- Assisted customers with locating and choosing merchandise in any store department.
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
- Conducted inventory counts by adding each item in stock and documenting in Registery.
- Verified over $1500 of cash and credit payments daily.
- Prepared and submitted end-of-shift reports using [Software].
- Used POS system to enter orders, process payments, and issue receipts.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Checked prices for customers and processed items sold by scanning barcodes.
- Quickly and accurately counted drawers at start and end of each shift.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Restaurant Waiter
The Majestic Hotel / Kuala Lumpur, Malaysia
Kuala Lumpur, Wilayah Persekutuan
06.2018 - 06.2018
- Met guests' needs with quick, friendly service, including delivering meals and snacks and retrieving additional items.
- Kept work environments, equipment and trays clean and sanitized for guests.
- Protected guests by following proper food handling procedures with all orders.
Education
No Degree - Mechanical Engineering
Government Higher Secondary School (Intermediate)
Agra, Taluka, Gambat, Distt. Khairpur (Sindh) 03.2020 - Current
No Degree - Computer Science
Karachi Public School (Matric)
Gadap Town, Karachi, Karachi City, Sindh 02.2017 - 08.2019
Skills
Refund handling
Cleaning and sanitizing
Point-of-sale system operation
Product restocking
Payment processing
Product and service sales
Cash register systems
Inventory management
Written and verbal communication
Stocking and replenishing
Payment collection
Cash Handling
Cash drawer management
Time management skills
Records Maintenance
Safe verifications
Money handling
Customer Relations
Receipt and refund issuance
Identification checks
Basic math skills
Refunds and exchanges
Order taking
Public speaking ability
Strong English language skills
English fluency
English language proficiency
Persuasive speaking skills
American English expert
Timeline
No Degree - Mechanical Engineering
Government Higher Secondary School (Intermediate)
03.2020 - Current
Cashier
Exxon Gas Station / 1229 MacDade Boulevard, Woodlyn, PA 19094, United States
12.2018 - 02.2021
Restaurant Waiter
The Majestic Hotel / Kuala Lumpur, Malaysia
06.2018 - 06.2018
No Degree - Computer Science
Karachi Public School (Matric)
02.2017 - 08.2019