Summary
Overview
Work History
Education
Skills
Software
Projects
Timeline
Mairah Saud

Mairah Saud

Islamabad

Summary

An independent and self-motivated individual with proven and tested negotiation. Multi-tasking abilities and experience in using help desk software and remote support tools. Skills in organizational & interpersonal communication, and custom er service.

Overview

3
3
years of professional experience
3
3
Languages

Work History

Mentor

Phi Consulting.
06.2022 - Current
  • Providing guidance and helping to deal with difficult issues.
  • Providing accurate and appropriate information in response to customer inquirers.
  • Providing training sessions to new bees in the Chats/Emails domain.
  • Providing training sessions on the CRMS such as Zendesk, HubSpot, Salesforce.
  • Profound knowledge of all Chatting modes.

Technical Support Specialist

Phi Consulting
Islamabad
09.2021 - Current
  • Dealing with AtoB fuel cards and most user friendly personalised dashboard.
  • My role as a Technical Support Specialist, enabled my organisational & interpersonal skills.
  • Providing help and answers to customers' technical issues through identification of problem itself, research on answers and subsequent provision of guidance.
  • Analysing issues to identify troubleshooting methods needed for quick remediation.
  • Dealing with credit lines and online payments and advanced user of CRMS.

Inbound Sales Representative

Touchstone Communications
Islamabad
06.2020 - 07.2021
  • Check eligibility and qualifying leads.
    Educating financial advisors and consumers on product features and benefits.
  • Transferred live prospects to Higher Educational Department for enrolment.
  • Maintaining KPI's and working closely with Softwares, CRM and Dialer.
  • Answering calls and providing required information by resolving queries.
  • Accurately presenting service package/bundle options by following department script and meeting minimum Sales objectives on calls.

Transcriptionist

Touchstone Communications Islamabad.
  • Created written versions of audio and video recordings, meetings and conversations.
  • Listening to audio and translating it into long-form text, reviewing drafts of written transcriptions.
  • Liaising with clients to make sure that they're happy with final documents.
  • Advanced user of Humanatics software.
  • Efficiency in typing speed 60 to 65 words per minute and good writing skills.

Education

Intermediate in FA Humanities. -

Federal Board of Intermediate

Bachelor of Science - Psychology

Virtual University of Pakistan.
09.2022 - Current

Skills

Strong problem solving and decision making skills

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Software

Zendesk

HubSpot

Salesforce

Salesloft

Zoiper

Humanatics

Projects

1. Educational Dynamics Project:

2. AtoB fuel Cards.

3. Insurance.

Timeline

Virtual University of Pakistan. - Bachelor of Science, Psychology
09.2022 - Current
Mentor - Phi Consulting.
06.2022 - Current
Technical Support Specialist - Phi Consulting
09.2021 - Current
Inbound Sales Representative - Touchstone Communications
06.2020 - 07.2021
Transcriptionist - Touchstone Communications Islamabad.
Federal Board of Intermediate - Intermediate in FA Humanities.,

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Mairah Saud