Zendesk
Mairah Saud
Islamabad
Summary
An independent and self-motivated individual with proven and tested negotiation. Multi-tasking abilities and experience in using help desk software and remote support tools. Skills in organizational & interpersonal communication, and custom er service.
Overview
3
3
years of professional experience
3
3
Languages
Work History
Mentor
Phi Consulting.
06.2022 - Current
- Providing guidance and helping to deal with difficult issues.
- Providing accurate and appropriate information in response to customer inquirers.
- Providing training sessions to new bees in the Chats/Emails domain.
- Providing training sessions on the CRMS such as Zendesk, HubSpot, Salesforce.
- Profound knowledge of all Chatting modes.
Technical Support Specialist
Phi Consulting
Islamabad
09.2021 - Current
- Dealing with AtoB fuel cards and most user friendly personalised dashboard.
- My role as a Technical Support Specialist, enabled my organisational & interpersonal skills.
- Providing help and answers to customers' technical issues through identification of problem itself, research on answers and subsequent provision of guidance.
- Analysing issues to identify troubleshooting methods needed for quick remediation.
- Dealing with credit lines and online payments and advanced user of CRMS.
Inbound Sales Representative
Touchstone Communications
Islamabad
06.2020 - 07.2021
- Check eligibility and qualifying leads.
Educating financial advisors and consumers on product features and benefits. - Transferred live prospects to Higher Educational Department for enrolment.
- Maintaining KPI's and working closely with Softwares, CRM and Dialer.
- Answering calls and providing required information by resolving queries.
- Accurately presenting service package/bundle options by following department script and meeting minimum Sales objectives on calls.
Transcriptionist
Touchstone Communications Islamabad.
- Created written versions of audio and video recordings, meetings and conversations.
- Listening to audio and translating it into long-form text, reviewing drafts of written transcriptions.
- Liaising with clients to make sure that they're happy with final documents.
- Advanced user of Humanatics software.
- Efficiency in typing speed 60 to 65 words per minute and good writing skills.
Education
Intermediate in FA Humanities. -
Bachelor of Science - Psychology
09.2022 - Current
Skills
Strong problem solving and decision making skills
High Interpersonal skills at an individual as well as team level
Ability to be flexible
Organising and Multitasking abilities
Fluency in spoken and written English
Software
HubSpot
Salesforce
Salesloft
Zoiper
Humanatics
Projects
1. Educational Dynamics Project:
2. AtoB fuel Cards.
3. Insurance.
Timeline
Virtual University of Pakistan. - Bachelor of Science, Psychology
09.2022 - Current
Mentor - Phi Consulting.
06.2022 - Current
Technical Support Specialist - Phi Consulting
09.2021 - Current
Inbound Sales Representative - Touchstone Communications
06.2020 - 07.2021
Transcriptionist - Touchstone Communications Islamabad.
Federal Board of Intermediate - Intermediate in FA Humanities.,