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  Talented and resourceful professional offering track record of service and performance achievements within retail and hospitality industry seeking forward thinking company in need of strong dedication to best-in-class service and optimized productivity. Time management, cash handling, and customer service skills. Well versed in task delegation, execution, and completion, with demonstrated ability to adapt to new or dynamic environments ensuring proper coverage and performance during peak operating times utilizing solid product knowledge. Strong communicator with expertise in facility maintenance, customer relations, retail, and hospitality operations. Core competencies include: Customer Service / Client Relations
  Time Management
  Organization
  Communication

Skilled Call Center Agent with demonstrated experience in customer service and technical support roles. Possess strong communication skills, ability to handle high-pressure situations, and commitment to provide outstanding customer satisfaction. In previous positions, provided solution-focused assistance while maintaining positive attitude, contributing to improved team morale and customer retention rates.

As a passionate Call center agent, I am a very fast learner and able to think quickly when called upon. I am a real people's person with a genuine passion and flair for communication. I am able to display real empathy and efficiency when dealing with all types of customers and I am able to multitask very well.

Experienced and personable customer service representative with a strong track record of delivering exceptional customer service while maintaining a friendly and professional demeanor. Skilled in building and nurturing professional relationships with customers and coworkers. Proven expertise as a call center representative, adept at providing accurate information, troubleshooting problems, and resolving customer concerns. Thrives in fast-paced and energetic environments that prioritize customer needs and satisfaction. Committed to exceeding customer expectations by consistently delivering friendly, professional, and courteous service.

Bachelors of Criminal Justice, Strayer University, Expected June 2026 GPA 4.0 Dean’s List (2023-2026)

Mahsham Shah

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Media In Mass Communication - Media in Mass Communication

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Call Center Agent

Media In Mass Communication - Media in Mass Communication

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