Summary
Overview
Work History
Education
Skills
Software
Interests
Timeline
Generic

M. Ahsan Jamil

Product Operations Analyst
Karachi

Summary

Product Operations Analyst with proven track record of success designing models and analytical programs to solve business problems. Results-oriented with strong research and decision-making skills to determine specifications and develop action plans for projects. Collaborative with excellent interpersonal and communication skills across diverse groups.

Overview

3
3
years of professional experience

Work History

Business Analyst

Noon Academy
04.2023 - Current
  • Designed and initiated the first ever Global Growth Dashboard, which displayed metrics such as Marketplace
  • Revenue and Customer Acquisition Cost using Tableau and Superset, reducing six man hours on a weekly basis
  • Identified a 56% drop off in 3 markets (Pakistan, Egypt, and Saudi Arabia) within the Android student onboarding funnel where users do not proceed to sign up
  • Analyzed user data to create RFM segments and determined the most valuable users; strategized targeted email campaigns and increased conversion rates by 25%
  • Increased teacher retention by 25% by automating assessment checking of MCQ-based exams as a result of surveying teachers and finding their biggest pain points

Junior Data Analyst - Regional Seller Marketplace

Daraz, Alibaba Group
Karachi
03.2022 - 03.2023
  • Created the first systematic duplication detection system (SQL Based) for Daraz Marketplace in 5 countries which captured duplicate SKUs across and within shops, which were up to ~20% of Platform impressions daily
  • Devised a content quality improvement strategy that led to a 7% increase in click-through rates (CTR) and a 5% increase in conversion rates across the platform
  • Identified gaps in the pre-upload QC process by analyzing root causes of product upload errors; implemented a customized rules engine which reduced upload errors by 25% and saved 10+ hours per week for the QC team
  • Oversaw regular data audits to ensure data accuracy and integrity, resulting in a 15% decrease in data discrepancies and improved decision-making across departments
  • Collaborated with cross-functional teams to establish strategic partnerships with authorized sellers, resulting in a growth in the assortment of high-demand products
  • Conducted regular data audits to ensure data accuracy and integrity, resulting in a 15% decrease in data discrepancies and improved decision-making across departments

Product Analyst

US Mobile
Karachi
01.2021 - 01.2022
  • Developed and launched a chatbot to enhance customer service and support, resulting in a 30% reduction in customer wait time
  • Analyzed customer inquiries and feedback to improve the chatbot's responses, resulting in a 20% increase in successful issue resolution
  • Conducted A/B testing to optimize the chatbot's performance, resulting in a 10% increase in customer satisfaction ratings
  • Developed and administered chatbot training programs for customer support agents, resulting in a 25% increase in agent efficiency and a 10% reduction in agent response time
  • Collaborated with UX designers to improve the chatbot's user interface, resulting in a 15% increase in customer engagement

Education

Bachelor of Science (BS) - Mechanical Engineering

Ghulam Ishaq Khan Institute of Science & Technology

Skills

    Data Visualization

undefined

Software

Python

SQL

Interests

Tennis

Basketball

Cooking

Timeline

Business Analyst

Noon Academy
04.2023 - Current

Junior Data Analyst - Regional Seller Marketplace

Daraz, Alibaba Group
03.2022 - 03.2023

Product Analyst

US Mobile
01.2021 - 01.2022

Bachelor of Science (BS) - Mechanical Engineering

Ghulam Ishaq Khan Institute of Science & Technology

Similar Profiles

CREATE PROFILE
M. Ahsan JamilProduct Operations Analyst