MAHNOOR QURESHI
Receptionsit
Dubai,PB
Summary
Highly organized Front Desk Receptionist with more than 3 years of experience with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
3
3
years of professional experience
2
2
Certifications
Work History
Front Desk Receptionist
Trip Ifeza ,Travel and Tours
07.2023 - Current
- Researched destinations, arranged travel, hotel, and transportation.
- Tailored itineraries to meet customers' specific needs and budgets to improve customer experience and build stronger client relationships.
- Proficient in utilizing social media marketing strategies to enhance customer engagement.
- Maintain accurate customer account data and stay up-to-date on travel and premium luxury products.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering loyalty among guests.
Front Desk Receptionist
ALKASIB TRAVEL AND TOUR PVT LTD
06.2022 - 06.2023
- Ability to manage various tasks simultaneously, such as answering phones while assisting guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected deposits, fees, and payments.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
Receptionist/ Front Desk Officer
Bahawalpur Institute of Medical Sciences
05.2021 - 05.2022
- Greet and welcome clients as they arrive at the institute
- Answer, screen, and forward incoming phone calls
- Manage appointment bookings and scheduling
- Handle client inquiries and provide information about our education system.
- Ensure the reception area is tidy and presentable, with all necessary stationery and materials.
- Assisted management with inventory control of office supplies and amenities for guests'' use throughout their stay.
Education
Doctor of Physical Therapy - Medicine
Kings College of Medical Sciences.
Bahawalpur, Punjab, Pakistan 05.2001 -
IELTS - English
British Council Lahore
Lahore, Punjab, Pakistan 05.2001 -
Fsc - Pre-Medicine
Punjab College
Multan, Punjab, Pakistan 05.2001 -
Matric - Science Education
Nishat High School
Multan, Punjab, Pakistan. 05.2001 -
Skills
Project Management
MS Office
Digital Marketing
Customer Service
Cash Handling
Time Management
Front Office Management
Typing Speed
Basic accounting
Adaptable to change
Languages
English
Urdu
Punjabi
Certification
Microsoft Office.
Timeline
Front Desk Receptionist
Trip Ifeza ,Travel and Tours
07.2023 - Current
Front Desk Receptionist
ALKASIB TRAVEL AND TOUR PVT LTD
06.2022 - 06.2023
Social Media Marketing.
06-2021
Receptionist/ Front Desk Officer
Bahawalpur Institute of Medical Sciences
05.2021 - 05.2022
Microsoft Office.
03-2021
Doctor of Physical Therapy - Medicine
Kings College of Medical Sciences.
05.2001 -
IELTS - English
British Council Lahore
05.2001 -
Fsc - Pre-Medicine
Punjab College
05.2001 -
Matric - Science Education
Nishat High School
05.2001 -