Mahnoor Minallah
Lenexa
Summary
Ambitious, career-focused jobseeker, anxious to obtain a position to help launch career while achieving company goals. Knowledgeable and dedicated customer service professional with extensive experience i the customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Lab Technician
Xenotech
11.2020 - 11.2023
- Conducted routine laboratory tests to ensure compliance with industry standards and protocols.
- Maintained accurate records of experimental procedures and results for regulatory review.
- Operated and calibrated complex laboratory equipment to enhance testing efficiency and reliability.
- Developed standard operating procedures (SOPs) to improve laboratory workflow and safety measures.
- Trained junior technicians on best practices in lab operations and safety protocols.
- Collaborated with cross-functional teams to troubleshoot issues and optimize experimental outcomes.
- Led initiatives to streamline processes, reducing turnaround times for test results significantly.
- Implemented quality control measures that improved data accuracy and integrity in research projects.
- Managed over 100 emails, and messages while performing lab work.
Certified Nursing Aide
Excellhealth
08.2019 - 01.2020
- Managed medical stock and restocked inventory to ensure optimal availability for patients.
- Charted patient blood pressures, temperatures, blood sugar levels and vitals.
- Stocked clinical workstations and procedure rooms with necessary supplies.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Requested scripts from doctors and verified insurance and coding.
- Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
- Organized charts, documents and supplies to maintain team efficiency.
- Collaborated with local pharmacies to resolve and clarify issues with patient medication.
- Maintained working condition of equipment by closely following operating instructions, troubleshooting breakdowns, performing preventive maintenance and calling for repairs.
- Communicated with patients by phone and via written correspondence.
Sales Associate
Camille La Vie
05.2016 - 10.2018
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
- Simultaneously aided multiple customers in making purchases.
Education
Bachelor of Arts - Biology
University Of Kansas
Lawrence, KS04-2020
Skills
- Medical records management
- Regulatory compliance
- Trained in PCR, Blotting(Western, Northern, Southern), chromatography HPLC, and other laboratory techniques
- Quick problem solver
- Bilingual in French, Urdu, Pashto
- General housekeeping ability
- Quality control
- Attention to detail
- Positive attitude
- Work Planning and Prioritization
- Team collaboration
- Documentation and reporting
- Workflow coordination
- Document processing
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Lab Technician
Xenotech
11.2020 - 11.2023
Certified Nursing Aide
Excellhealth
08.2019 - 01.2020
Sales Associate
Camille La Vie
05.2016 - 10.2018
Bachelor of Arts - Biology
University Of Kansas